Senior Administrative Associate, Scheduling and Support @The University of Texas at Austin

[Hiring] Senior Administrative Associate, Scheduling and Support @The University of Texas at Austin

Mar 25, 2025 - The University of Texas at Austin is hiring a remote Senior Administrative Associate, Scheduling and Support. 💸 Salary: $45,000+ depending on qualifications. 📍Location: USA.

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Role Description

The Senior Administrative Associate will support the TCHATT program with patient scheduling, technical assistance and monitoring, meeting and events management, communications, and administrative duties.

Set, confirm, cancel, and reschedule patient appointments.
Review appointment consent forms and patient intake information, and assign clinical providers.
Track daily, weekly, and monthly appointment patterns related to volume, duration, request origination, provider, and referral outcomes.
Ensure professional and accurate documentation.
Provide phone and virtual technical assistance related to telehealth scheduling to Dell Medical staff, partners, school district personnel, patients, and patient families.
Troubleshoot technical issues, escalating to Dell Medical or school district information technology departments as needed.
Create manuals, instructional videos, workflows, and training materials to promote effective use of hardware and software.
Purchase, inventory, distribute, and monitor use and wear of project-related hardware.
Serve as primary contact person for scheduling virtual and on-site meetings, webinars, and events among Dell Medical clinical and operations staff, Dell Children’s Medical Center partners, and participating school district and medical practice personnel.
Manage email correspondence and assemble appropriate reference, technical supports, and back-up materials.
Create agendas, arrange logistical details, and organize receipts and documentation necessary for reimbursement.
Prepare general correspondence as needed to respond to requests.
Process, route, and respond to inquiries to the public.
Maintain accurate and professional correspondence logs, files, information, databases and other tracking systems as necessary.
Communicate with other patient schedulers, Dell Medical staff members, electronic health records administrators, and other stakeholders as needed.
Assist with special projects and related tasks as needed.
Participate in processes and activities designed to establish an organizational culture that supports learning, collaboration, and collective responsibility in order to enhance professional relationships, job satisfaction, and organizational effectiveness.
Other duties when assigned.

Qualifications

Bachelor's degree and at least (3) three years of experience in administrative support or customer service.
Excellent communication skills.
Professional demeanor with tact and respect at all times.
Basic proficiency with Microsoft Office programs: Excel, PowerPoint, Word, Outlook, Visio, etc.
Relevant education and experience may be substituted as appropriate.

Requirements

More than (3) three years of experience providing high-quality administrative support.
Experience at UT Austin.
Start-up experience in any sector.
High level of proficiency with at least one video conferencing platform, e.g., Zoom.
Experience working in health care or education industry.
Experience in Athena and Smartsheet.
Experience with database management.

Benefits

Competitive salaries.
Full benefits.
An extensive support network.
An enriching and highly collaborative working community.

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📍	Be aware of the location restriction for this remote position: USA
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Senior Administrative Associate, Scheduling and Support @The University of Texas at Austin

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Salary 💸 $45,000+ depending on qualifications	Remote Location USA
Job Type full-time	Posted Mar 25, 2025

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📍	Be aware of the location restriction for this remote position: USA
‼	Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.

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[Hiring] Senior Administrative Associate, Scheduling and Support @The University of Texas at Austin

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