[Hiring] Seller Operations Specialist @Goodwill Industries of Orange County CA

Role Description

The Seller Operations Specialist plays a key role in supporting and enhancing seller performance on ShopGoodwill.com. This includes:

• Developing best practice resources
• Delivering training
• Supporting agency growth
• Serving as a liaison between sellers and the ShopGoodwill.com team

Duties and Responsibilities

• Training & Documentation
  • Collaborate with the Seller Engagement & Operations Manager & Senior Director to create and maintain best practice documentation and instructional materials for SGWEDU and agency visits.
  • Upload content and manage reporting within SGWEDU.
  • Review and finalize training materials independently and in collaboration with team members.
  • Regularly update training materials to reflect new standards, tools, or feedback.
• Seller Support & Development
  • Conduct site visits with sellers to assess operations, share insights, and gather best practices.
  • Provide detailed recaps following trainings and site visits.
  • Track and analyze the outcomes of training and support efforts.
  • Evaluate program effectiveness and make recommendations for continuous improvement.
• Agency Engagement & Growth
  • Market ShopGoodwill.com services to Goodwill agencies interested in launching, expanding, or scaling e-commerce operations.
  • Assist Seller Engagement & Operations Manager with onboarding new sellers and guiding them through operational setup.
  • Maintain and update seller contact lists and engagement trackers.
  • Follow up with agencies regarding prohibited items, shipping timeliness, and policy adherence.
  • Assist with floor plan development, program resets, and webinar planning.
  • Partner with sellers and the Marketing team to elevate mission stories and brand awareness.
• Administrative & Operational
  • Report regularly on seller support activities and business development projects.
  • Assist in planning and attending the annual Seller Summit and relevant events.
  • Provide follow-up support through service calls, emails, or additional training.
  • Maintain accurate and organized records to support departmental functions.
  • Safeguard company property and act safely in all job functions.
  • Promote teamwork by sharing knowledge and collaborating with team members.
  • Demonstrate professionalism, courtesy, and strong interpersonal communication.

Qualifications

• Bachelor's degree in a related field or equivalent experience in e-commerce or training.
• Strong knowledge of e-commerce operations and challenges.
• Understanding or ability to quickly learn and stay up to date with other marketplaces such as eBay, Amazon, Shopify, etc.
• Ability to solve problems and provide consistent approach from agency to agency.
• Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint, Teams).
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and manage sensitive information.
• Access to reliable secure Wi-Fi when working remotely.
• Valid driver’s license, liability insurance and a DMV record acceptable to Goodwill’s insurance company, if using personal vehicle.

Requirements

• Up to 40% of travel is required.
• Due to travel requirements, employees must maintain availability within proximity of a major commercial airport that offers regular domestic flight service.