[Hiring] Security Incident Response Specialist @SupportYourApp

Role Description

Our team is continuously growing alongside our expanding client base, so we are looking for a Security Control Specialist who is eager to apply their technical expertise, develop in the field of security, and work with real incidents and modern tools.

What you will do:

• Incident Management:
  • Full cycle of investigation and coordination in response to security or workflow breaches;
  • Direct contact and communication with Clients and stakeholders in the event of a Data Breach;
  • Performing Root Cause Analysis, developing preventive measures, and preparing reports for top management;
  • Analyzing Client's operational workflows based on incident trends to identify potential threats to the company and developing proactive security optimization recommendations;
• Supplier Assessment:
  • Evaluating the security of software, platforms, and third-party services.
• Hiring Compliance:
  • Assessing new hiring locations regarding data protection standards and security tool feasibility.
• Documentation:
  • Developing incident management procedures and maintaining the internal knowledge base.

Qualifications

• Proven experience in investigating and handling information security incidents (from 1 year);
• Analytical mindset and the ability to make fast decisions to mitigate incident impact;
• Strong self-organization skills and the ability to prioritize work independently;
• Understanding of data privacy principles and breach notification requirements;
• English proficiency at level B2 or higher.

Requirements

• Proficiency in OSINT methodologies for investigations;
• Experience in the BPO or Customer Support industry;
• Basic knowledge of security tools logic (SIEM, EDR, DLP, NGFW, VPN, VDI).

Benefits

• Providing services during business hours;
• Opportunity to cooperate fully remotely;
• Inclusive international environment;
• Compensation in USD;
• Rewards for referring friends;
• Balance between project workload and personal time, but also – internal health policy;
• Responsive leadership interested in your growth and long-lasting cooperation;
• Greenhouse conditions for self-development;
• A culture built on trust, with no time-tracking requirements.

*The items listed in this section may vary depending on the terms of your engagement. Certain benefits and conditions typically apply to employees; independent contractors may not be eligible for all of these. The specific terms, including compensation, benefits, and work conditions, will be clearly defined in your agreement if selected.