[Hiring] Security Analyst @Arkose Labs

Role Description

Your primary focus for this position is to analyze the web traffic coming through our customers’ endpoints, detect attack patterns, and funnel the attackers through appropriate channels to ultimately bankrupt their efforts in attacking our customers. This position is a customer support/escalation role. You will work closely with our Technical Account Managers, Solutions Engineers, Data Scientists, etc. to provide an amazing customer experience, as well as prevent different fraud attacks across many industries. You will get to work with industry leaders and some of the smartest minds in fraud and abuse prevention.

Primary Responsibilities

• Analyze web traffic patterns on critical endpoints (login, account creation, etc.)
• Collect and interpret data to differentiate legitimate vs. suspicious traffic
• Identify attack signatures with high accuracy, apply the most effective challenge strategy, and anticipate the attacker's next move
• Define new data collection and analysis processes to more efficiently detect attack patterns
• Report results back to the relevant members of the business (technical account managers, other Arkose staff or client staff)
• Develop and deliver customer-facing reports
• Work alongside teams within the business or the management team to establish business needs
• Collaborate with internal organizations on projects and initiatives
• Identify and document process improvements
• Take part in the on-call rotation to support off-hours escalation

Qualifications

• 3+ years of Data or Support Analyst experience, preferably in a SaaS company
• Customer support and escalation experience
• Strong understanding of information security
• Previous experience supporting web security product to protect against bots, fraud or abuse
• Working knowledge of HTML, JavaScript, XML
• Ability to quickly learn and support new technologies
• Self-motivated with demonstrated problem-solving skills
• Strong Python scripting experience
• Strong attention to detail
• Team player, willing to learn, research, and teach others
• Excellent written and verbal communication skills
• Strong work ethic, customer focus, and winning attitude!

Nice-to-haves

• Computer Science, Mathematics, Statistics, Information Systems, Economics Degree or Equivalent

Benefits

• Competitive salary + Equity
• Flexible hardware options (e.g. Mac, Linux)
• Flexible working hours to support personal well-being and mental health
• EAP (Employee Assistance Program)