[Hiring] Seasonal Operations Support Specialist – Strategic Accounts @Great Minds

Role Description

The Seasonal Operations Support Specialist – Strategic Accounts reports to the Senior Operations Strategic Accounts and supports the Operations Supply Chain team during peak season. This role monitors exception reporting, identifies and communicates anomalies, ensures data accuracy, and manages daily case activities through timely data entry, analysis, and reporting.

This role leverages tools such as Salesforce, Excel, and Power BI to analyze data, identify trends, generate actionable insights, and drive timely issue resolution. The role strengthens team performance by proactively communicating updates, contributing insights in team meetings, and completing administrative tasks that improve efficiency and productivity during high-volume periods.

• Monitors exceptions reporting and promptly communicates any anomalies to the Senior Manager, Operations-Strategic Accounts, ensuring timely awareness and response to operational issues.
• Tracks key operational metrics and service level agreements (SLAs) to ensure timely case resolution and issue management.
• Demonstrates proactive problem-solving skills and the ability to troubleshoot data-related issues independently.
• Escalates any issues as required to the Senior Manager, Operations-Strategic Accounts, for timely resolution and decision-making.
• Accurately enters and manages data into Salesforce to support daily case management operations.
• Applies basic analytical skills to interpret data and identify trends and insights.
• Develops and maintains routine and ad-hoc reports using tools such as Excel, Salesforce, Power BI, etc.
• Actively engages in relevant team meetings, providing input, insights, and recommendations to drive operational excellence, fostering collaboration and continuous improvement within the team.
• Assists the team with various administrative tasks, including documentation, data collection, reporting, etc., to support team productivity.

Qualifications

• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office and data management software.
• Ability to work with large datasets and analyze complex data.
• Strong analytical and problem-solving skills.
• Excellent communication skills, both verbal and written.
• Ability to work in a fast-paced environment while managing multiple tasks and demands.
• Capacity to work independently and in a collaborative environment.
• Experience with Salesforce is preferred, not required.
• Bachelor’s Degree.

Requirements

• Status: Temporary (April 6th – End of Sept.)
• East Coast hours: 9am – 5pm Mon. – Fri.
• Location: Remote
• The expected hourly rate for this position is $24.50.

Benefits

• New employees will be required to successfully complete a background check.
• Great Minds is an equal opportunity employer.