[Hiring] Scheduling Manager @RadNet

Role Description

As a Scheduling Manager (Northern California Region), you will be joining a dedicated team of professionals who deliver quality, value, and access in the 21st century and align all stakeholders—patients, providers, payors, and regulators—to achieve the best clinical outcomes.

• Responsible for all facets of day-to-day management of scheduling department, including hiring, motivation, training, discipline, and termination of employees.
• Assess performance and complete 90-day and annual evaluations of employees.
• With Operations assistance, design and implement appropriate scheduling "protocols" as necessary; periodically review existing protocols for accuracy and service.
• Triage scheduling activities to ensure smooth and efficient department operations.
• Maintain supply inventory; responsible for ordering supplies.
• Develop and maintain in-depth knowledge of changing technologies; spearhead change process with scheduling staff.
• Develop and maintain in-depth knowledge of volume referrers; communicate pertinent information to Telecommunications Coordinator and schedulers.
• Manage and support activities of Scheduling/Telecommunications Coordinator; work in conjunction with coordinator in devising training/skills enhancement programs for scheduling staff.
• Respond to referrers' needs, problems, and issues as needed.
• Communicate to Sales and Marketing relevant issues such as troubled referrers, referrers' needs, problems, and issues, and competitor information on a proactive and ongoing basis; develop and present potential solutions to referrers' concerns to Operations; assist Sales and Marketing in referrer problem resolution through off-site visits.
• Assist Operations in scheduling conversion of new centers and managed care practices.
• Interface proactively with Medical Records and Billing departments to coordinate and enhance patient throughput.
• Monitor and communicate to Site/Area Operations Managers and Operations scheduling backlog to enhance scheduling latitude, maximize procedural output, and increase revenue.
• Communicate new opportunities for procedures or modalities to Operations Manager.
• Relay information regarding site conditions beyond their authority to the Operations Manager which could impact the quality of care of service that we provide or the smooth operation of the center.
• Assist Operations Manager and other Executive Management as needed with special assignments and special projects.
• Prepare and submit all reports required by site management.
• Take incoming calls and respond to callers in a patient, professional, and courteous manner, striving to maintain the highest level of customer service in meeting patient or physician scheduling needs.
• Schedules appointments according to site, company, and computer protocols.
• Notifies appropriate department of schedules, changes, or addition of STAT exams promptly.
• Verifies and updates patient/physician/insurance information and enters into computer correctly.
• Provide thorough and accurate preparatory information to patients regarding procedures.
• Uses good judgment in dealing with distressed, angry, or emotional patients or angry physician offices and refers particularly difficult situations to supervisor.
• Promote public relations with patients, doctors, vendors, and other clients on the phone and in person.
• Demonstrate initiative and creativity in promoting positive patient relations.
• Assist Operations Manager as needed in meeting department standards and objectives; keeps informed of RadNet policies and general environmental conditions to provide input and propose solutions to problems whenever possible.

Qualifications

• Genuinely passionate about customer service and exercise sound judgment and an ability to remain professional in all situations.
• Able to demonstrate high level of attention to detail, excellent organizational skills, and have the ability to multitask.
• Able to thrive in a fast-paced environment, have a knack for prioritizing work with a structured approach, and enjoy providing world-class customer service.

Requirements

• At least 2 years of supervisory/management experience within a busy call center environment.
• Ability to inspire change, motivate staff, and produce results while maintaining a healthy work environment.
• Excellent interpersonal skills and communication skills.
• Proficient computer skills; the ability to create PowerPoint presentations and reports using Excel.
• Working knowledge of California State labor laws (i.e., meal and rest breaks, overtime, interviewing/hiring, etc.).
• Strong attention to detail, and the ability to multi-task and prioritize.
• Ability to travel if needed (occasional travel).

Benefits

• Comprehensive Medical, Dental, and Vision coverages.
• Health Savings Accounts with employer funding.
• Wellness dollars.
• 401(k) Employer Match.
• Free services at any of our imaging centers for you and your immediate family.