[Hiring] Scheduler @TransPerfect

Role Description

DataForce is seeking a motivated Scheduler to work remotely to schedule recording sessions for one of our Data Collection projects taking place in Pune, India. As our Scheduler, you will play a pivotal role in ensuring that our project runs smoothly, appointments with project participants are efficiently scheduled and managed, and deadlines are met.

• Communicating with potential participants via phone or email
• Screening participants based on defined criteria
• Scheduling participants based on their availability
• Responding to pre-study participant questions
• Conducting pre-study follow-ups to encourage attendance and minimize no shows
• Being the first point of contact between our team and study participants

Qualifications

• Idiomatic fluency in Bhojpuri
• Ability to adapt to the IST time zone
• Computer competency for data entry and the production of reports and schedules
• Outstanding customer service and excellent communication skills including phone, email, and electronic media communication
• Extremely detail-oriented
• Experience working in a team

Requirements

• Validation of candidates via phone call according to project requirements
• Checking their availability for the project
• Answering candidates' questions
• Providing logistic information
• Scheduling candidates for the session time
• Sending reminders to participants to ensure they remember the scheduled sessions
• Filling the session schedule days in advance
• Communicating daily schedule updates to the project team

Benefits

• Flexible work schedule
• Remote work opportunity
• Engagement as a freelance/independent contractor
• Duration of 6-8 weeks, depending on the task assigned