[Hiring] SAP Support Manager @DXC Technology

Role Description

Lead application support activities for SAP Warehouse Management, including incident, problem, service request, enhancement, and defect management.

• Manage Level 2 and Level 3 support for SAP WM production environments.
• Provide functional leadership for warehouse processes including:
  • Inbound and outbound processing
  • Goods receipt and goods issue
  • Putaway and picking
  • Transfer requirements and transfer orders
  • Storage unit and handling unit processes
  • Inventory management and physical inventory
  • Warehouse movements and replenishment
  • Batch and serial number management
  • RF and barcode-enabled warehouse processes
• Troubleshoot complex SAP WM issues and coordinate resolution across functional, technical, infrastructure, and business teams.
• Ensure timely resolution of high-priority incidents and minimize business disruption.

Qualifications

• 8+ years of SAP experience, with significant hands-on experience in SAP WM.
• 3+ years of experience leading SAP application support, AMS, production support, or service delivery teams.
• Strong knowledge of SAP WM configuration and warehouse business processes.
• Experience supporting SAP ECC production environments.
• Strong understanding of integration between SAP WM, MM, IM, SD, PP, and related modules.
• Experience managing incidents, problems, service requests, enhancements, and change requests.
• Experience managing SLA-driven application support environments.
• Strong problem-solving and root cause analysis skills.
• Experience coordinating functional consultants, ABAP developers, Basis, Security, and integration teams.
• Strong stakeholder management and communication skills.
• Ability to manage multiple critical priorities in a high-volume production support environment.

Requirements

• Experience with SAP S/4HANA.
• SAP EWM knowledge or implementation/support experience.
• Experience with SAP Fiori applications supporting warehouse or logistics processes.
• Experience with RF/mobile warehouse solutions and third-party warehouse integrations.
• Experience working within an ITIL-based support model.
• Experience with ServiceNow or similar ITSM platforms.
• Experience managing offshore/onshore SAP support teams.
• SAP certification in WM, EWM, Supply Chain, or S/4HANA is a plus.

Benefits

• Comprehensive, flexible, and competitive benefits program including:
  • Health, dental, and vision insurance coverage
  • Employee wellness
  • Life and disability insurance
  • Retirement savings plan
  • Paid holidays
  • Paid time off

Company Description

DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds.

The world’s largest companies and public sector organizations trust DXC to deploy services across the Enterprise Technology Stack to drive new performance levels, competitiveness, and customer experience.