[Hiring] Sage HCM Implementation & Support Manager @Baker Tilly

Role Description

Are you interested in joining one of the fastest growing professional services firms in the nation? Do you enjoy helping customers embrace technology to elevate their business and customer satisfaction? If yes, consider joining Baker Tilly Advisory Group, LP (BT) as a Sage HCM Implementation & Support Manager!

At BT your main responsibilities will include leading client implementations and providing ongoing functional and technical support for Sage HCM solutions. This is a client-facing role responsible for guiding customers through the full implementation lifecycle—from requirements gathering and system configuration through testing, training, go-live, and post-implementation support. You will also work with existing clients to troubleshoot issues, optimize their Sage HCM environments, and help them get greater value from the system.

The ideal candidate has hands-on HCM implementation experience, understands HR and payroll processes, enjoys solving complex system and configuration issues, and can confidently guide clients through both implementation and ongoing support.

As one of the fastest growing firms in the nation, BT has the ability to offer you upward career trajectory, flexibility in how and where you get your work done and meaningful relationships with clients, teammates and leadership who truly care about you and your development.

What we’re looking for:

• More than someone who knows how to navigate an HCM system.
• A consultant who can listen to a client’s requirements, understand the underlying business process, determine the appropriate system configuration, and guide the client to a successful outcome.
• Comfortable moving between new implementations, client training, configuration projects, troubleshooting, and ongoing support.
• Ownership of client issues, clear communication, and developing expertise to become a trusted advisor to Sage HCM clients.

What success looks like:

• Implementations are delivered accurately and clients are prepared for go-live.
• Client issues are investigated thoroughly and resolved efficiently.
• Clients understand how to effectively use and administer Sage HCM.
• Configuration decisions are well documented and aligned with client requirements.
• Clients view the consultant as a knowledgeable and dependable partner.
• Opportunities to improve client processes and Sage HCM utilization are proactively identified.

What you will do:

• Be a trusted member of the engagement team and responsible for:
• Sage HCM Implementation
• Leading or supporting Sage HCM implementations for new clients.
• Conducting client discovery sessions to understand HR, payroll, timekeeping, and business requirements.
• Translating business requirements into effective Sage HCM configurations.
• Configuring employee structures, organizational hierarchies, policies, workflows, security, timekeeping, and other HCM functionalities.
• Assisting with employee data conversion, validation, and migration.
• Configuring and testing workflows, approvals, notifications, and business processes.
• Supporting integrations between Sage HCM and payroll, accounting, benefits, timekeeping, and other third-party applications.
• Following implementation plans and managing assigned implementation tasks and deliverables.
• Coordinating user acceptance testing and assisting clients with identifying and resolving issues before go-live.
• Supporting clients’ go-live activities and transitioning customers into ongoing support.
• Client Support & Optimization
• Providing ongoing functional and technical support to Sage HCM clients.
• Troubleshooting employee setup, timesheets, workflows, security, reporting, configuration, and system errors.
• Researching issues, identifying root causes, and providing clients with clear resolutions.
• Assisting clients with configuration changes as their organizations and processes evolve.
• Reviewing existing Sage HCM environments and recommending improvements or best practices.
• Managing client support requests and communicating status, next steps, and resolutions.
• Escalating software defects or complex technical issues to Sage or other appropriate resources when necessary.
• Maintaining clear documentation of client configurations, issues, and resolutions.
• Client Training & Consulting
• Training HR administrators, payroll teams, managers, and other users on Sage HCM functionality.
• Developing client-specific procedures, documentation, and training materials.
• Explaining system functionality in practical terms to both technical and non-technical users.
• Advising clients on Sage HCM process improvements and system best practices.
• Building strong, long-term client relationships and serving as a trusted Sage HCM resource.
• Identifying opportunities for clients to expand or improve their use of Sage HCM.
• Learning and growing from direct on-the-job coaching and mentoring along with participating in firm-wide learning and development programs.
• Utilizing entrepreneurial skills to network and build strong relationships internally and with clients.
• Supporting the growth and development of team members through the Baker Tilly Care and Teach philosophy.
• Enjoying friendships, social activities, and team outings that encourage a work-life balance.

Qualifications

• 5+ years of experience implementing, configuring, or supporting Sage HCM or comparable HCM/HRIS solutions.
• Strong understanding of HRIS/HCM processes and employee lifecycle management.
• Experience gathering client requirements and translating them into system configurations.
• Experience troubleshooting Sage HCM system and configuration issues.
• Strong client-facing consulting and communication skills.
• Ability to manage multiple client projects and support requests simultaneously.
• Strong analytical and problem-solving skills.
• Excellent attention to detail and commitment to data accuracy.
• Ability to independently research and resolve unfamiliar system issues.
• Comfortable leading client meetings, system demonstrations, and training sessions.

Preferred Qualifications

• 3+ years of HCM/HRIS implementation or consulting experience.
• Direct Sage HCM implementation and support experience.
• Experience with time and attendance, timesheets, payroll, benefits, and HR workflows.
• Experience with data conversion and system integrations.
• Experience developing reports and data extracts.
• Knowledge of payroll and accounting processes.
• Experience working for a Sage business partner, HCM consulting firm, or managed services provider.
• Advanced Microsoft Excel skills.

Compensation

The pay range for this position is $100,000 to $182,400. This range represents a good-faith and reasonable estimate of the compensation the firm expects to pay for this position at the time of posting. Actual compensation will depend on a variety of relevant factors, including an applicant’s skills, experience, qualifications, professional certifications, work arrangements, geographic location, and other business and organizational needs.