[Hiring] SAP SuccessFactors Engineer @Inficare Technologies

Role Description

The EMEA Senior SAP SuccessFactors Consultant is responsible for providing expert BAU support, L3 issue resolution, and continuous improvement for Colliers' SAP SuccessFactors landscape across EMEA, with a primary focus on Employee Central modules. Colliers currently uses SuccessFactors Employee Central Onboarding, Time Off, and Performance & Goals Management, with Compensation planned for implementation across EMEA.

The consultant will resolve complex support tickets, deliver enhancements and change requests, support quarterly release activities, and work closely with HR, Payroll, Benefits, Finance, IT, and the integration expert.

Key Responsibilities

• L3 Support, BAU Operations & support Platform Stability
  • Act as the functional L3 support consultant for SAP SuccessFactors, with primary ownership of complex Employee Central issues.
  • Investigate and resolve complex incidents, data issues, configuration defects, integration-related data errors, and process failures within agreed SLAs.
  • Perform root cause analysis for recurring tickets and recommend sustainable fixes, configuration improvements, or process changes.
  • Support payroll- and benefits-impacting changes with appropriate validation, controls, and stakeholder sign-off.
  • Maintain strong operational discipline through accurate ticket updates, evidence capture, knowledge articles, and handover documentation.
• Employee Central Functional Ownership
  • Provide deep functional support across Employee Central foundation objects, organisational structures, position management, employee data, workflows, business rules, MDF objects, event reasons, data models, and permissions.
  • Apply strong cross-module Employee Central knowledge to assess upstream and downstream impacts across Onboarding, Time Off, Performance & Goals Management, planned Compensation processes, payroll, benefits, and expense management integrations.
  • Support and enhance Time Off configuration, including absence types, time account types, accrual rules, holiday calendars, workflows, and eligibility rules.
  • Support the planned implementation and future BAU operation of Compensation across EMEA.
  • Provide practical guidance to HR stakeholders on standard functionality, configuration constraints, and recommended ways of working.
• Configuration, Change & Release Management
  • Deliver approved configuration changes, minor enhancements, data corrections, and change requests across Employee Central and related SuccessFactors modules.
  • Ensure changes follow a controlled development, test, validation, and production release lifecycle.
  • Lead BAU activities for quarterly SuccessFactors releases.
  • Ensure Development, Test, and Production environments remain aligned and appropriately controlled.
  • Manage system administration activities, including role-based permissions, security controls, workflow maintenance, and certificate renewals.
• Integration Data Support, Payroll & Benefits Awareness
  • Provide functional BAU support for SuccessFactors data and configuration issues that may impact integrations with downstream systems.
  • Investigate failed interface records from a functional and data perspective.
  • Understand the impact of Employee Central data changes on various downstream processes.
  • Support functional regression testing and validation of BAU enhancements and change requests.
• Governance, Risk & Stakeholder Management
  • Ensure SuccessFactors configuration and support activities adhere to governance, data protection, security, audit, and local regulatory requirements.
  • Participate in CAB and formal change governance.
  • Maintain accurate configuration, support, process, and integration documentation.
  • Act as a trusted point of contact for HR, Payroll, Benefits, Finance, IT, and regional stakeholders.
  • Provide guidance and mentoring to junior analysts within the BAU team.

Qualifications

• Strong hands-on experience supporting SAP SuccessFactors in a BAU, support, or application management environment.
• Deep functional knowledge of Employee Central, including foundation objects, employee data, position management, workflows, business rules, MDF objects, event reasons, data models, and role-based permissions.
• Proven ability to resolve L3-level tickets, perform root cause analysis, and deliver permanent fixes for complex functional and data issues.