[Hiring] SAP ERCS Associate Director @ManpowerGroup WorkMyWay

Role Description

At least 12 years of experience in the Utilities sector, with deep expertise in Energy Retail, Customer Operations, and Meter-to-Cash transformation.

• Extensive experience leading large-scale transformation programs, including SAP CIS implementations and broader customer and billing modernization initiatives.
• Proven ability to operate as a senior client advisor, with a track record of building and sustaining relationships with executive stakeholders and influencing strategic decisions.
• Strong consulting and commercial acumen, including experience leading complex engagements, managing P&L, and delivering measurable business outcomes.
• Deep expertise in digital transformation and customer experience, including the application of data, analytics, and AI to drive operational and customer-centric improvements.
• Demonstrated ability to originate and close new business, contributing to revenue growth and expansion of client accounts.
• Exceptional communication and storytelling skills, with the ability to distill complex topics into clear, compelling narratives for executive audiences.
• Experience leading and developing senior teams, with a focus on coaching, mentorship, and building inclusive, high-performance environments.
• Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years work experience)

Qualifications

• At least 12 years of experience in the Utilities sector.
• Deep expertise in Energy Retail, Customer Operations, and Meter-to-Cash transformation.
• Experience leading large-scale transformation programs.
• Proven ability to operate as a senior client advisor.
• Strong consulting and commercial acumen.
• Deep expertise in digital transformation and customer experience.
• Exceptional communication and storytelling skills.
• Experience leading and developing senior teams.
• Bachelor's degree or equivalent work experience.

Requirements

• Minimum 12 years of work experience in the Utilities sector.
• If Associate’s Degree, must have minimum 6 years work experience.

Company Description

Client: Accenture

City: Milwaukee

State: Wisconsin

Work Style: Remote