[Hiring] Senior Manager, IT Enterprise Applications, Digital Workplace @Jamf

Role Description

The Senior Manager, IT Enterprise Applications, Digital Workplace is responsible for how technology works and feels for Jamf employees. This leader connects enterprise systems into a cohesive, scalable foundation that supports productivity and cross-team collaboration. You will own the roadmap, architecture, lifecycle management, and day-to-day operations of Jamf's Service & Knowledge Management and Employee Experience platforms (currently ServiceNow and Atlassian), with the opportunity to take on additional digital workplace platforms over time. You will build and develop a team of platform administrators, developers, and technical architects, and partner with the Senior Director of Enterprise Applications on long-term platform strategy while holding decision-making authority over execution, vendor relationships, and cross-domain escalations.

What you can expect to do in this role:

• Owns the technical roadmap, governance model, and architecture for Service & Knowledge Management and Employee Experience platforms (e.g., ServiceNow, Atlassian), reducing friction and modernizing how employees get work done.
• Leads, coaches, and develops a team of platform administrators, developers, and technical architects, including performance management, staffing, and career growth, in alignment with Enterprise Applications goals.
• Directs platform delivery, including planning, prioritizing, and releasing new functionality and enhancements across managed systems.
• Leads platform governance and steering committees, aligning stakeholders across departments on priorities, changes, and roadmap decisions.
• Serves as the technical escalation point for critical service disruptions, resolving cross-domain, vendor, and competing stakeholder issues, and escalating to the Senior Director when an issue carries significant business or budget impact.
• Manages vendor relationships, licensing, contracts, and budget for managed domains, tracking utilization, forecasting spend, and communicating ROI to optimize cost and prevent SaaS sprawl.
• Partners with IT, Security, and business stakeholders to architect and govern integrations and automated workflows across platforms and workplace systems (e.g., IDP, HRIS, collaboration tooling, AI tooling), and advises departments on platform capabilities for new systems and major process changes.
• Leads evaluation and rollout of AI-powered platform capabilities (e.g., ServiceNow Now Assist, Atlassian Rovo, Microsoft Copilot), and uses AI tools to automate manual work and improve team efficiency.

Qualifications

• 8+ years of experience delivering and managing enterprise applications and collaboration platforms in a complex, cross-functional IT environment (required).
• 5+ years of experience coordinating work across internal teams and external vendors, including managing SaaS budgets, contracts, and license negotiations with a focus on cost optimization and sprawl prevention (required).
• 3+ years in a formal people-management role, including hiring, performance management, and team development (required).
• Deep platform architecture experience, with hands-on configuration and administration background, in ServiceNow (e.g., ITSM, ITOM, ESM) or Atlassian (e.g., Jira Software, Jira Service Management, Confluence) (required).
• Effective executive communication and stakeholder management skills across technical and business audiences (required).
• Experience architecting and governing complex enterprise IT platforms across more than one vendor ecosystem, with the ability to anticipate how a change in one system affects others (preferred).
• Experience building integrations and automated workflows between enterprise platforms using REST/SOAP APIs and identity providers (Okta/Azure AD) (preferred).
• Hands-on experience using AI tools to improve your own work and your team's efficiency, and evaluating AI-enabled platform features (preferred).

Requirements

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field (preferred); a combination of relevant education and experience will be considered.
• Relevant ServiceNow or Atlassian certification, such as ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), or Certified Implementation Specialist (CIS), or Atlassian Certified Jira Administrator (preferred).

Benefits

• Named a 2025 Best Companies to Work For by U.S. News.
• Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z.
• Named one of Forbes Most Trusted Companies in 2024.
• Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families.
• Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work®.
• We train and then we give you the room to grow. Our Jamfs can explore the vertical career path, as well as the horizontal, to discover new interests and opportunities.
• You don’t have to be a techie to be a Jamf. Our best-in-class sales focused Bootcamp training provides you with the technical and product knowledge required to confidently talk with customers about Jamf.
• We set achievable targets, help each other out, and share best practices across the team.
• You will have the opportunity to make a real and meaningful impact for more than 75,000 global customers with the best Apple device management solution in the world.