[Hiring] Salvage Team Lead @Reserv

Role Description

As a Salvage Team Lead at Reserv, you will be a working leader providing support to a Claims Manager with leadership, salvage operations, and claim technical responsibilities. Leadership responsibilities will include overseeing work completed within the Commercial Total Loss Salvage team and ensuring vehicles move efficiently through the salvage process to final salvage disposition.

We want your background and experience to deliver operational effectiveness, particularly in maximizing salvage recovery, reducing cycle time and storage expense, managing auction and salvage partners, and leveraging technology and analytics to drive better efficiencies and performance. You will serve a critical role with the team, the customers, the client, and our external salvage partners.

This role will balance leadership responsibilities with individual contributor responsibilities, including assisting with complex salvage files, resolving title and documentation issues, managing bid and reserve decisions, reviewing auction performance, and stepping in when volume or business needs require additional support.

You will be responsible for identifying opportunities to increase net salvage proceeds while maintaining compliance, controlling expenses, and delivering a consistent customer and client experience. You will also partner closely with Total Loss, Claims, Operations, Finance, and external vendors to continuously improve the salvage lifecycle.

Qualifications

• Minimum of 5 years of commercial total loss/Salvage experience on point and concentrated in transportation claims adjusting, ideally with:
• Total Loss/Salvage leadership experience
• First-party Comp and Collision
• Third-party Property Damage Liability
• Experience with Ride Share (or TNC/Livery) is required.
• 2+ years of leadership experience with a preference for experience managing in a remote environment
• Comfortable with technology and the ability to evolve the claims systems and processes to drive better efficiencies and outcomes
• Demonstrated commitment to quality, accuracy, and attention to detail
• Integrity, ethics, and a strong sense of accountability in handling confidential and sensitive information
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
• Active adjuster license: resident-state license where available, otherwise a Designated Home State (DHS) license. Willing to obtain any additional required licenses within 60 days, including state testing.

Requirements

• Flexibility - ability to switch from claims handling to coaching and feedback
• Agility - must have an agile mindset and the ability to pivot from focus to focus in a moment’s notice
• Dependability in achieving or exceeding goals and overcoming obstacles
• Implement and maintain best practices for claims handling, including claim intake, investigation, evaluation, settlement, and recovery
• Align team with client and customer expectations of the claims process
• Serve as a resource for escalated claims
• Foster a positive work environment, promote teamwork, and encourage professional growth and development
• Attract, hire, retain, and provide a high level of training with the support of the rest of the leadership team
• Prepare and present comprehensive claims reports, metrics, and analyses to clients and customers; advise clients on claim trends and loss mitigation

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental
• 401(k) retirement plan with employer matching
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work
• Work from anywhere to facilitate your work-life balance
• Apple laptop, large second monitor, and other quality-of-life equipment you may want. Technology is something that should make your life easier, not harder!