[Hiring] Salesforce Senior Business Analyst & Administrator @FICO

Role Description

The Salesforce Senior Business Analyst & Administrator pairs a strategic analyst's mindset with hands-on Salesforce expertise and curiosity about AI-powered solutions, serving as the connective tissue between business intent and technical delivery. This role supports FICO's growing B2B Scores business as it migrates from siloed tools onto our shared, enterprise Salesforce instance.

• Partner closely with the Scores Product Owner as their Salesforce subject-matter expert.
• Translate requirements into well-architected Salesforce designs, incorporating AI-assisted workflows where valuable.
• Lead testing and provide ongoing support post-launch.
• Work alongside dedicated Administrators, Developers, and Architects.
• Demonstrate initiative, accountability, and strong communication in a fast-paced, agile environment.

Qualifications

• Extensive experience in Salesforce business analysis, consulting, and/or administration.
• Proven ability to gather and translate business requirements into well-architected Salesforce solution designs.
• Experience working with AI tools such as Claude, Copilot, or ChatGPT in a professional context.
• Experience working with agile methodologies, including authoring and/or reviewing user stories.
• Strong knowledge of data structures and their impact on UI, reporting, and integrations.
• Direct experience in the credit scoring or credit bureau industry is highly desirable.
• Salesforce certifications strongly preferred.
• Bachelor's Degree in Business Administration, Computer Science, Information Technology, or related field.

Requirements

• Serve as the Salesforce subject-matter partner to the Scores Product Owner and business stakeholders.
• Review and refine user stories authored by the Scores Product Owner.
• Lead the analysis and solution-shaping work to migrate the Scores go-to-market motion.
• Own the target-state solution design.
• Identify, evaluate, and design AI-powered automation and agentic workflows within Salesforce.
• Lead the testing strategy across releases.
• Provide ongoing production support for Salesforce system questions and issues.
• Partner with cross-department business stakeholders and IT counterparts on process and system improvements.
• Contribute Salesforce expertise to training, enablement, and change management activities.

Benefits

• An inclusive culture strongly reflecting core values.
• The opportunity to make an impact and develop professionally.
• Highly competitive compensation, benefits, and rewards programs.
• An engaging, people-first work environment offering work/life balance.
• The targeted base pay range for this role is: $96,600 to $151,800.