[Hiring] Salesforce Operations Manager @Cornell University

Role Description

Cornell University seeks an experienced and operationally focused Salesforce Operations Manager (CEMI) to oversee the day-to-day health, delivery, and continuous improvement of the university's enterprise Salesforce ecosystem. This role is responsible for managing and developing a high-performing team of Salesforce professionals who support multiple Salesforce orgs and Marketing Cloud across a diverse portfolio of academic, student-facing, administrative, marketing, and advancement solutions.

• Provide operational leadership for the Salesforce team.
• Oversee workload management, sprint planning, service delivery, production support, platform enhancements, integrations, data integrity, security, and compliance.
• Ensure team effectiveness, foster professional development, establish operational best practices, and promote a culture of collaboration, continuous improvement, and customer-focused service.
• Maintain a stable, scalable, and secure Salesforce environment while aligning platform capabilities with institutional priorities.

This is a hands-on operational leadership role focused on delivering consistent value to campus partners.

Every member of our community is expected to foster a culture of belonging and a healthy work environment by:

• Communicating across differences.
• Being cooperative, collaborative, open, and welcoming.
• Showing respect, compassion, and empathy.
• Engaging and supporting others regardless of background or perspective.
• Speaking up when others are being excluded or treated inappropriately.
• Supporting work/life integration of oneself and others.

Qualifications

• Bachelor’s degree with 5+ years of experience in Salesforce administration, operations, or platform management roles or equivalent combination of education and experience.
• Experience managing teams, technical operations, or cross-functional delivery groups.
• Strong understanding of Salesforce configuration, security, integrations, and release cycles.
• Demonstrated ability to manage high-volume work across multiple Salesforce orgs and products.
• Project management experience leading enhancements and small projects, defining deliverables, and keeping work on track.
• Strong written and verbal communication skills with the ability to translate technical concepts clearly.
• Experience with Agile methodologies and structured change management processes.
• Proven ability to troubleshoot complex technical, data, and integration issues.
• Demonstrated knowledge of data privacy and compliance requirements including FERPA and HIPAA.
• Operationally focused with strong ability to manage competing priorities and keep work moving.
• Strong problem-solver who thrives in complex, high-volume environments.
• Collaborative leader skilled at building partnerships across units and disciplines.
• Customer-centric mindset with commitment to delivering value and improving user experience.
• High attention to detail, quality, and follow-through.
• Commitment to privacy, data security, and responsible stewardship of university data.
• Proven experience connecting inclusion, belonging and wellbeing practices to business goals.

Requirements

• Experience with Salesforce Marketing Cloud.
• Experience supporting multi-org Salesforce environments.
• Familiarity with enterprise integration platforms (e.g., Boomi), APIs, and data synchronization.
• Background in higher education, student services, or similarly complex environments.
• Relevant Salesforce certifications (Admin, Advanced Admin, Platform App Builder, Business Analyst, Marketing Cloud).
• Experience with large enterprise CRM environments.

Benefits

• Comprehensive health care options.
• Generous retirement contributions.
• Access to wellness programs.
• Employee discounts with local and national retail brands.
• Health and personal leave, three weeks of vacation, and 13 holidays.
• Tuition-free Extramural Study and Employee Degree Program.
• Tuition aid for external education.
• Cornell Children's Tuition Assistance Program.