[Hiring] Salesforce L2/L3 Support @Poland and Middle-Eastern Europe

Role Description

You will be:

• acting as a primary resolver for L2/L3 support activities,
• investigating and resolving incidents, issues, sub-tasks and technical activities,
• troubleshooting complex Salesforce technical issues and identifying root causes,
• developing and implementing changes using Apex, Flow and LWC,
• performing batch failure triage, troubleshooting and recovery,
• assessing the technical impact and risks of managed-package updates,
• supporting production releases and deployments,
• preparing and maintaining technical documentation, including:
  • Technical Analysis
  • Delivery Notes
  • Release Notes
  • Bug Reports
  • Incident Reports
• collaborating with other technical teams, business stakeholders and the AMS team to ensure timely resolution of issues,
• supporting continuous improvement of the Salesforce platform and support processes.

Qualifications

• strong commercial experience in Salesforce L2/L3 support or a similar Salesforce technical support role,
• fluent Italian - is a must have,
• technical capability at Salesforce Platform Developer II level.

Requirements

• strong hands-on experience with:
  • Apex
  • SOQL
  • Salesforce Flow
  • Lightning Web Components (LWC)
  • Aura Components
• strong troubleshooting and root-cause analysis skills,
• experience with batch processing and failure recovery,
• experience working with managed packages and assessing their impact on existing Salesforce solutions,
• experience with Azure DevOps and Ant-based deployment,
• good understanding of Salesforce environments, deployments and production support processes,
• ability to work independently on complex incidents and technical issues,
• good English communication skills,
• practical experience using AI-powered assistants (e.g. Claude Code, GitHub Copilot, Cursor) to improve productivity, quality, or decision-making in software delivery,
• Work from the European Union region and a work permit are required.

Recruitment Process

• CV review –
• HR call –
• Interview –
• Client Interview –
• Decision