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Salesforce Consultant
@NeuraFlash
[Hiring] Salesforce Consultant @NeuraFlash
Mar 20, 2025 - NeuraFlash is hiring a remote Salesforce Consultant. 💸 Salary: unspecified. 📍Location: USA, Canada, India, Colombia.
This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.
Role Description
This role involves facilitating business process reviews and configuring Salesforce solutions.
- Facilitate business process reviews to identify customer requirements and processes
- Create visual diagrams illustrating customer business processes
- Create user stories based on customer requirements
- Configure Salesforce Service Cloud Voice and Amazon Connect solutions
- Develop technical requirements and specifications for customers and the technical delivery team
- Learn and drive best practice contact center design into each and every aspect of solution delivery
- Effectively manage aspects of projects and customer communications
- Deliver customer end user training and documentation
- Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
- Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
- Acquire new technical expertise and understanding of latest Salesforce features and major launches
- Understanding of Contact Center routing strategies in Salesforce and Amazon Connect
Qualifications
- 1+ years project experience in a hands-on position
- 1+ years of experience with Salesforce in a development or configuration capacity
- Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
- Solid Understanding of Salesforce Platform and its architecture
- Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
- Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
- Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture
Requirements
- Any Salesforce Certifications are a plus, preferably Salesforce Service Cloud, Experience Cloud, or Sales Cloud
- Detail-oriented and a strong team player with great communication skills
- Keep an open mind and must be flexible to change
Benefits
- Remote & In-Person: Work from HQ in Massachusetts, regional hubs, or remotely
- Travel: Anticipated travel commitment of up to 25%
- Flexibility: Culture of trust and understanding regarding work hours
- Collaboration: Opportunities for feedback and suggestions
- Celebrate Often: Fun team activities and celebrations
- Location: Flexibility to work in various locations across the US, Canada, India, and Colombia
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| 📍 | Be aware of the location restriction for this remote position: USA, Canada, India, Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
unspecified
|
Remote
Location
USA, Canada, India, Colombia
|
|
Job Type
unspecified
|
Posted
Mar 20, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: USA, Canada, India, Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
