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Sr. Salesforce Consultant, Service Cloud Voice @NeuraFlash

[Hiring] Sr. Salesforce Consultant, Service Cloud Voice @NeuraFlash

Mar 21, 2025 - NeuraFlash is hiring a remote Sr. Salesforce Consultant, Service Cloud Voice. đź’¸ Salary: unspecified. đź“ŤLocation: USA, Canada, India, Colombia.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more.

Role Description

This role involves working with AI technologies to enhance customer experiences and streamline business operations.

  • Facilitate business process reviews to identify customer requirements and processes
  • Create visual diagrams illustrating customer business processes
  • Create user stories based on customer requirements
  • Configure Salesforce Service Cloud Voice and Amazon Connect solutions
  • Develop technical requirements and specifications for customers and the technical delivery team
  • Learn and drive best practice contact center design into each and every aspect of solution delivery
  • Effectively manage aspects of projects and customer communications
  • Deliver customer end user training and documentation
  • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows)
  • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers
  • Acquire new technical expertise and understanding of latest Salesforce features and major launches
  • Understanding of Contact Center routing strategies in Salesforce and Amazon Connect

Qualifications

  • 3+ years project experience in a hands-on position
  • 3+ years of experience with Salesforce in a development or configuration capacity
  • Understanding of Customer Service and Contact Center Operations with experience solving Complex Use Cases
  • Solid Understanding of Salesforce Platform and its architecture
  • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce
  • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance
  • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

Benefits

  • Remote & In-Person: Flexibility to work from HQ in Massachusetts, regional hubs, or remotely
  • Travel: Anticipated travel commitment of up to 25% for certain roles
  • Flexibility: Culture of trust allowing for personal commitments during work hours
  • Collaboration: Opportunities for feedback and suggestions in a team-oriented environment
  • Celebrate Often: Regular team celebrations and fun activities
  • Location: Flexibility to work in various locations across the United States, Canada, India, and Colombia

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đź“Ť Be aware of the location restriction for this remote position: USA, Canada, India, Colombia
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Back to Remote jobs  >   Software Development
Sr. Salesforce Consultant, Service Cloud Voice @NeuraFlash
Software Development
Salary đź’¸ unspecified
Remote Location
USA, Canada, India, Colombia
Job Type unspecified
Posted Mar 21, 2025
Apply for this position Unlock 53,876 Remote Jobs
️
đź“Ť Be aware of the location restriction for this remote position: USA, Canada, India, Colombia
‼ Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more.
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