[Hiring] Salesforce Administrator @Jacoby & Meyers

Role Description

Core duties and responsibilities include the following. Other duties may be assigned.

• Administer, configure, and maintain the Salesforce platform to support daily business operations.
• Partner with business stakeholders to gather requirements and implement scalable, declarative Salesforce solutions.
• Optimize business processes through automation, system enhancements, and continuous platform improvements.
• Manage user access, security, data integrity, and system performance to ensure a secure and reliable Salesforce environment.
• Support end users by troubleshooting issues, providing training, and promoting adoption of Salesforce best practices.
• Collaborate with cross-functional teams to ensure Salesforce aligns with evolving business needs and organizational goals.
• Maintain system documentation and ensure compliance with Salesforce governance and security standards.

Your Tasks:

• Configure and maintain Salesforce using declarative tools, including custom objects, fields, page layouts, record types, validation rules, formulas, and Lightning App Builder.
• Build, maintain, and optimize Salesforce Flows, approval processes, and other automation to improve business efficiency.
• Manage user accounts, roles, profiles, permission sets, sharing rules, and security settings.
• Create and maintain reports, dashboards, and list views to support business reporting and decision-making.
• Troubleshoot and resolve Salesforce issues related to configuration, automation, data quality, user access, and system functionality.
• Collaborate with business stakeholders to gather requirements and recommend scalable Salesforce solutions.
• Support Salesforce integrations by coordinating with technical teams and assisting with testing and issue resolution.
• Perform data imports, exports, cleansing, and deduplication to maintain data integrity.
• Develop and maintain system documentation, including user guides, process documentation, configuration records, and release notes.
• Conduct user training and provide ongoing support to promote Salesforce adoption and best practices.
• Test new Salesforce releases and enhancements, coordinate user acceptance testing (UAT), and assist with change management activities.
• Stay current on Salesforce features, releases, and industry best practices, recommending improvements to maximize platform capabilities.

Qualifications

• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent work experience.
• 3–5 years of experience administering Salesforce in a business environment or as a consultant.
• Strong understanding of Salesforce architecture, including standard and custom objects, security model, profiles, permission sets, record types, and page layouts.
• Experience building and maintaining Salesforce Flows and other declarative automation tools.
• Experience with reports, dashboards, and data management tools such as Data Loader or Data Import Wizard.
• Familiarity with Salesforce Lightning Experience and Lightning App Builder.
• Experience supporting Salesforce integrations and understanding of REST APIs and data synchronization concepts.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Strong communication skills with the ability to work effectively with both technical and non-technical stakeholders.

Requirements

• Salesforce Certified Administrator (required or strongly preferred).
• Salesforce Advanced Administrator certification.
• Salesforce Business Analyst or Platform App Builder certification.
• Experience with Sales Cloud and/or Service Cloud.
• Experience with data migration, cleansing, and governance.
• Familiarity with DevOps tools, sandbox management, and change deployment processes.
• Basic understanding of SOQL, Apex, or Salesforce development concepts to effectively collaborate with developers.
• Experience working in Agile project environments.

Benefits

• Flexible Schedules
• Medical, Dental, Vision and Pet Insurance
• 401(k) with Company Match
• Company-paid Life Insurance and AD&D Coverage, Voluntary Life Insurance
• Short-term and Long-term Disability
• Employee Assistance and Travel Assistance Programs
• Paid Time Off, Paid Sick Time, Paid Holidays
• Health FSA and Dependent Care FSA
• Accident Insurance
• Commuter Transportation Incentive
• Cell Phone and Internet Stipend
• Fully-paid parking
• Learning and Development Programs
• Remote Positions