[Hiring] Salesforce Administrator @GoodPower

Role Description

GoodPower is seeking a Salesforce Administrator who will be an essential part of the Product Engineering and Data Team. This person will support the ongoing administration and improvement of our CRM platform (Salesforce) and serve as the bridge between the teams who use Salesforce and the people who build it. The ideal candidate has a strong understanding of Salesforce best practices and functionality and has experience with the Nonprofit Success Pack (NPSP).

The Salesforce Administrator (the "Administrator") will work across teams, including Development (fundraising), Campaigns, and Advocacy. The Administrator will translate the business processes those teams define into clear system requirements, then deliver them:

• Building routine configuration directly
• Scoping, coordinating, and testing larger work delivered by contractors and implementation partners

The Administrator is responsible for the day-to-day configuration, support, maintenance, and improvement of GoodPower's Salesforce environment. As a member of the Data team, the Administrator will also focus on data hygiene and integrations with other systems.

This role is the Data team's day-to-day counterpart to the Development team's Director, Development Operations & Systems. The Director defines what Development needs from Salesforce. The Administrator turns those needs into requirements and system changes, and is accountable for making sure what gets built works as specified.

Technical skill is only half of this role. The Administrator is the person staff turn to when they need Salesforce explained, and is expected to lead:

• Running trainings
• Championing good data practices
• Ensuring what the Data team builds is understood and used across the organization

This is a full-time, remote position. Candidates must be willing to work a consistent 8-hour day, during a slot of their choosing, between 9am and 8pm Eastern Time. The Administrator will work from home, meet with teams by video as needed, and join weekly online all-staff meetings. Occasional travel is required for relevant events, staff retreats, and other convenings. The Administrator reports to the Data Director.

Qualifications

• 2–5 years of experience with Salesforce and standard CRM data operations in a nonprofit fundraising context
• Strong understanding of Salesforce best practices and functionality
• Experience making Salesforce configuration changes, including fields, page layouts, flows and automation, and reports and dashboards
• Proven ability to support the implementation of new processes and help users adopt them
• Experience translating stakeholder needs into written requirements, user stories, or specifications
• Working knowledge of how systems exchange data (APIs, integrations, imports and exports)
• Familiarity with ticketing and project tracking tools such as Jira
• Comfort working with structured data, spreadsheets, reports, and data quality processes
• Excellent communication skills
• Experience designing and leading trainings, workshops, or onboarding for users
• Salesforce Administrator certification, or progress toward it, is strongly preferred

Requirements

• Serve as Salesforce system administrator and handle day-to-day configuration
• Complete regular internal system audits and prepare for upgrades
• Maintain data quality across Salesforce and related systems
• Build and maintain the reports and dashboards that leadership and teams rely on
• Provide day-to-day Salesforce user administration and support
• Create and maintain clear technical documentation and support documentation
• Design and deliver Salesforce training for staff at every level of technical comfort
• Drive adoption of Salesforce across teams
• Serve as the Data team's day-to-day point of contact for Development systems leadership
• Maintain the Salesforce enhancement backlog
• Monitor the health of integrations between Salesforce and connected systems
• Support GoodPower's Fundraising CRM Needs

Benefits

• Annual salary range: $95,000 - 110,000, commensurate with experience
• Medical, dental, and vision insurance with employee and dependent premiums paid at 95-100% by GoodPower
• 2-4 weeks of paid vacation annually, depending on seniority
• 13 paid holidays and 2 floating holidays
• 2 weeks of US office closure
• 10 days of paid sick leave annually
• 403(b) with 3% employer contribution/match
• Charitable giving: 1:1 match for charitable contributions ($250 per year)
• Education reimbursement up to $1,500 per year
• Healthcare Flexible Spending Account (FSA) and Health Savings options
• Stipend of $200/month (for cell phone, wellness expenses, etc.)
• 8 weeks of paid sabbatical after 5 years of employment
• 8 weeks of paid parental leave