[Hiring] Salesforce Administrator @Veta Virtual

Role Description

Veta Virtual is hiring a Salesforce Administrator & CX Systems Specialist for one of our high-growth clients in the Fintech and Cryptocurrency industry. This is a hands-on, high-ownership role built for someone who thrives configuring Salesforce Service Cloud, owning contact center and telephony systems, and turning support data into insights that drive real operational decisions.

Your Role:

• Own the systems and tools that power customer support operations for a fintech and cryptocurrency platform operating thousands of kiosks across multiple countries.
• Manage day-to-day Salesforce Service Cloud configuration — objects, fields, page layouts, flows, validation rules, and permissions.
• Troubleshoot user issues and handle routine maintenance and data hygiene to keep the CRM clean, accurate, and reliable.
• Support integrations between Salesforce and other support tools, and evaluate new Salesforce features and releases relevant to support operations.
• Own the roadmap for the telephony and contact center platform — including CTI integration, call routing, and IVR — partnering with support leadership to prioritize improvements.
• Manage vendor relationships and coordinate new telephony rollouts with minimal disruption to daily operations.
• Build and maintain dashboards on support performance — volume, response times, resolution rates, and CSAT — delivering regular reporting to support and leadership teams.
• Identify trends and flag operational issues surfaced by the data.

Qualifications

• 2+ years of hands-on Salesforce administration experience — Service Cloud strongly preferred.
• Experience with a contact center or telephony platform such as Amazon Connect, Five9, Twilio Flex, NICE, or Genesys — configuration or roadmap ownership is a strong plus.
• Comfort building reports and dashboards in Salesforce or similar BI tools — you turn raw data into insights leadership can act on.
• Strong cross-functional communication skills — you work confidently with support, operations, and leadership teams.
• Highly detail-oriented and comfortable owning multiple workstreams simultaneously.
• Bonus: Salesforce Administrator certification; fintech or regulated industry experience; contact center migration experience; basic crypto/blockchain knowledge.
• To be considered for this role, you must be currently based in Latin America (LATAM) or Europe.

Benefits

• Competitive salary in USD — paid consistently every month, no matter where you are.
• Performance-based incentives — your results are recognized and rewarded directly.
• +15 paid vacation days per year plus all U.S. federal holidays.
• 100% remote — work from anywhere in LATAM or Europe with a professional home setup.
• A fast-paced, high-growth environment at the forefront of global fintech and cryptocurrency — where your systems work directly shapes the customer support experience across a global platform.
• A collaborative, supportive culture through Veta Virtual and our client — where your technical expertise and ownership are valued from day one.