[Hiring] Sales Instructional Designer @Jack Henry

Role Description

Working independently under general supervision, the Sales Instructional Designer designs and develops engaging, scalable educational content and learning experiences for the Sales organization. This role designs e-learning modules, workshops, simulations, case studies, role-playing scenarios, and product knowledge resources tailored to various sales roles. This role leverages adult learning principles, instructional design frameworks, and AI tools to accelerate content creation and drive standardization, effectiveness, and efficiency across sales training programs.

This position may be worked remotely within the United States, with the exception of California. All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.

Responsibilities

• Designs and develops engaging learning solutions including e-learning modules, instructor-led workshops, simulations, job aids, and other training materials tailored to specific sales roles, product offerings, and sales methodologies.
• Collaborates with subject matter experts (SMEs), sales leaders, and Sales Education team members to translate complex sales strategies, technologies, and product features into concise, engaging learner-focused content.
• Leverages artificial intelligence (AI) tools to assist instructional design activities, including course planning, scripting, scenario generation, and rapid content development.
• Creates practical hands-on learning exercises, including case studies, role-playing exercises, simulations, and assessments that evaluate learner comprehension and practical skill application.
• Publishes and maintains learning content within the Learning Management System (LMS) and sales enablement platforms (e.g., Seismic Learning), ensuring functionality and quality assurance.
• Develops "Just-in-Time" learning principles to build short-form, micro-learning content (under three minutes in length) focused on sales technology and process best practices.
• Measures training effectiveness through performance metrics and feedback loops, continuously refining content to ensure continuous alignment with business goals.
• May perform other job duties as assigned.

Qualifications

• Minimum of 4 years of experience in instructional design or curriculum development, within a corporate or sales environment.
• Proficiency with e-learning authoring platforms (e.g., Articulate 360, Rise, Captivate) and learning technology platforms (e.g., LMS, Seismic Learning).

Requirements

• Proficiency in Seismic Learning to design, build, and maintain sales training curricula.
• Ability to use generative AI to streamline scripting, outlining, and learning asset creation.
• Strong technical writing, scriptwriting, and storytelling skills to simplify complex products, processes, and technical information for sales audiences.
• Strong consulting, stakeholder management, and collaboration skills to influence and partner with SMEs, graphic and media designers, sales leaders, and cross-functional teams.
• Strong project management and organizational skills to manage multiple course development timelines.
• Familiarity with sales processes, financial technology/banking, or B2B sales enablement.
• Strong analytical skills and knowledge of learning measurement and assessment to evaluate knowledge transfer, skill application, and learning effectiveness; interpret performance data; and drive continuous improvement.
• Knowledge of instructional design models (e.g., ADDIE, Bloom's Taxonomy) and adult learning principles to align learning with business objectives, sales performance goals, and learner needs.
• Ability to mentor less experienced team members and promote instructional design best practices.

Benefits

• Comprehensive benefits designed to support your physical, mental, and financial health.