[Hiring] RPA Production Support Engineer @NTT DATA Services

Role Description

We are currently seeking a RPA Production Support Engineer to join our team in Bangalore, Karnātaka (IN-KA), India.

The role involves providing 24x7 operational support for business-critical automation processes, including:

• Monitoring bot execution through MuleSoft RPA Manager.
• Tracking bot schedules, execution frequency, success rates, and failures.
• Ensuring critical bots run as per defined schedules and business timelines.
• Performing initial troubleshooting, bot restarts, and reruns as per SOPs.
• Investigating credential expiry, authentication, access, connectivity, virtual machine, and infrastructure-related issues.
• Analyzing bot logs, execution details, screenshots, and error messages.
• Logging, prioritizing, and tracking incidents using ITSM tools.
• Escalating code-related or complex issues to the RPA development or L3 team.
• Coordinating with infrastructure, application, security, and business teams.
• Maintaining shift handover notes, runbooks, knowledge articles, and operational reports.
• Supporting incident analysis, root cause analysis, and service improvement activities.

Qualifications

• 2 to 6 years of experience in RPA, application, or production support.
• Experience with MuleSoft RPA Manager or a similar RPA platform.
• Knowledge of bot monitoring, scheduling, execution, and failure handling.
• Understanding of Windows servers, virtual machines, credentials, and access management.
• Familiarity with ITIL processes and tools such as ServiceNow or Jira.
• Strong troubleshooting, communication, and documentation skills.
• Willingness to work in 24x7 rotational shifts.

Preferred Skills

• Basic knowledge of SQL, PowerShell, APIs, or scripting.
• RPA platform certification.
• Experience supporting enterprise automation in banking, insurance, healthcare, or retail environments.

Requirements

• Location: Remote
• Experience: 2 to 6 Years
• Shift: 24x7 Rotational Support