[Hiring] RMS Architect @Mark43

Role Description

We are looking for a Public Safety Consultant who specializes in Records Management System (RMS) products and workflows to join our Services team. In this customer-facing role, you will be responsible for overseeing the configuration and business process analysis across the full spectrum of public safety agencies. This position requires at least 50% travel.

• Leverage your specialized knowledge in Records Management System (RMS) products and workflows to optimize public safety agency operations.
• Operate in a consultative capacity, ensuring product features, workflows, and technical configurations are defined and tested for each agency.
• Oversee the configuration and business process analysis across the full spectrum of public safety agencies, working on products such as Reporting, Case Management, Evidence, and Warrants.
• Train agencies on best practices with the Mark43 RMS product suite, guiding change management and product adoption processes to drive continual value.
• Establish processes to deliver RMS workstream best practices across all Mark43 customers and oversee the RMS implementation of the product.
• Help oversee end-to-end testing of RMS workstreams, integrations, and hardware components.
• Work with various stakeholders to help guide change management best practices and ensure new features are successfully deployed and understood.
• Gather product feedback and work with the Product team to help establish development priorities.
• Assist growth by vetting customer workflows for downstream planning.
• Work with Mark43 project managers to convey key team metrics and project risks to assist in staffing, budgeting, and future team planning.
• Work with the Training team to update training materials to deliver an outstanding training experience.

Qualifications

• You have at least two to five (2 to 5) years of experience working as a product consultant or public safety employee, with a focus on RMS.
• You are willing to be hands-on during planning and delivery.
• You have experience developing, communicating, and training on workflows and best practices.
• You are a skilled communicator and can create buy-in across diverse groups of users and lead change management efforts.
• You have experience with Agile and Waterfall project management methodologies.
• You embrace technology and can quickly learn new features and determine how they can benefit various user groups.
• You have excellent interpersonal skills and are skilled at multitasking.

Benefits

• The anticipated base salary range for this position is $100,000 - $120,000, with the higher end reserved for those with more relevant experience.
• Actual compensation will be determined based on factors including skills, experience, and geographic location.
• This role is eligible for equity and a comprehensive benefits package, including medical, dental, vision, 401(k), paid parental leave, flexible time off, and other benefits designed to support you both at work and outside of it.

Company Description

Mark43’s mission is to empower communities and their governments with new technologies that improve the safety and quality of life for all. We build powerful, scalable, and elegant software that sets a new standard for the tools upon which our first responders rely.

• Mark43 is approved to hire in Canada, the UK, and 36 U.S. states.
• All qualified applicants will receive consideration for employment without regard to race, color, religion, sex disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information.
• Mark43 is committed to the full inclusion of all qualified individuals.