[Hiring] Risk Solutions Service Manager @The Hanover Insurance Group

Role Description

Our Risk Solutions department is seeking a Service Manager to support New York, New Jersey, and Pennsylvania. This is a work from home role with regional travel. This is a Full-time, Exempt role.

This is a dedicated account service position responsible for providing high quality consultative services and technical support to policy holders. Provides regional support on service management as well as marketing and stewardship support for underwriting.

In this role, you will:

• Manage a book of service accounts by acting as a single point of contact on multi-location accounts and by allocating resources based on account need.
• Develop and execute service plans focused on loss and exposure reduction.
• Assist regional underwriting in new business development, account improvement and retention through stewardship.
• Possess strong knowledge of policy holder services and act as a regional resource for staff and underwriter training on these services.
• Coordinate among geographic regions on service assignments.
• Assist the Risk Solutions Field Director in overseeing execution of service by field staff and provide coaching/feedback when needed.

Qualifications

• 7+ years of experience in Risk Solutions handling middle market commercial accounts with strong emphasis on service.
• Bachelor’s Degree in Safety, Risk Management, Engineering or equivalent undergraduate degree preferred.
• ARM and/or CFPS preferred.
• Customer service focused - Consistently displays awareness and sensitivity to the needs of internal and/or external clients/customers. Proactively ensures these needs are met or exceeded.
• Strong time management skills – must be able to effectively plan and organize work to achieve desired outcomes. Demonstrates flexibility in applying different approaches to changing work demands.

Benefits

• Medical, dental, vision, life, and disability insurance
• 401K with a company match
• Tuition reimbursement
• PTO
• Company paid holidays
• Flexible work arrangements
• Cultural Awareness Day in support of IDE
• On-site medical/wellness center (Worcester only)