[Hiring] Revenue Operations Specialist @Anomali

Role Description

Anomali sells a security platform into enterprise buying committees across Europe, the Middle East, Africa and Asia Pacific. The international business is where most of our revenue is earned, and it runs on quotes, order packages, contract paperwork and clean pipeline data.

This role puts that support in the regions it serves. You will run deal desk and renewal operations for the international business across EMEA, META and APAC, own Salesforce data quality for those regions, and produce the analysis the international forecast is built on. It is a hands-on seat with real commercial consequence, sitting beside the sellers rather than behind a ticket queue.

Schedule:

• 3 days international hours (M/T/Th) 1pm - 9pm GST
• 2 days UAE business hours (W/F) 9am - 5pm GST

Key Responsibilities

• Deal Desk and Order Management
  • Construct and revise quotes, route discount and non-standard term approvals, and assemble order packages.
  • Validate purchase orders and bookings before they are recorded, ensuring accuracy in the forecast.
  • Process reseller and distributor orders and the associated paperwork.
  • Keep quote-to-cash moving at quarter end, when the queue is longest and the margin for error is smallest.
  • Handle multi-currency and multi-entity quoting, and managed service provider structures.
• Renewals Operations
  • Maintain the rolling renewal book across your regions.
  • Build quotes and order packages for renewals, uplifts, and co-terminations.
  • Report gross and net retention against the available-to-renew base.
  • Surface risk early regarding expirations and stalled renewals.
  • Work alongside the renewals and customer success leads in each region.
• Contract and Procurement Coordination
  • Move master service agreements, reseller agreements, and customer security and procurement questionnaires through Legal, Finance, and the customer.
  • Keep procurement paperwork off the critical path at quarter end.
• Salesforce and Data Quality
  • Own Salesforce data quality for your regions.
  • Spot incomplete data and maintain accurate reports and dashboards.
  • Support sellers, sales engineers, and technical account managers with CRM questions.
• Analysis and Reporting
  • Produce weekly pipeline and forecast views from source records.
  • Track pipeline coverage, deal aging, and win/loss reasons.
  • Flag ambiguity in forecast categorization.
• Channel and Partner Operations
  • Support the partner portal: deal registrations, onboarding, and tactical questions.
  • Keep partner-sourced and partner-influenced revenue identifiable in the data.
• Customer Provisioning
  • Issue organization IDs and license keys once a proof of value is approved.
  • Chase partner order paperwork for timely access.

How the Role Is Measured

• Turnaround time on international quotes and order packages.
• Forecast and pipeline data accuracy.
• Renewal book accuracy and risk lead time.
• Contract and procurement cycle time.
• Provisioning speed after approval.

Qualifications

• 3+ years in sales operations, revenue operations, deal desk or renewals operations at a B2B software company.
• Salesforce as a daily operating tool.
• Advanced Excel; SQL is useful but not required.
• Quote-to-cash literacy.
• Contract literacy sufficient to coordinate agreements.
• Command of SaaS commercial metrics.
• Evidence of catching an error in someone else's data.
• Fluent English; additional languages are an advantage.
• Based in and authorized to work in Dubai.

Preferred, Not Required

• Experience in enterprise security or infrastructure software.
• Public sector procurement in the Gulf or APAC.
• Channel-led selling experience.
• Experience with CPQ or partner relationship management platforms.
• Experience in a company where revenue operations function was still being built.

Logistics

• Occasional travel within the regions for quarter-end support, team meetings, and partner events.

Equal Opportunities Monitoring

It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude.

Compensation Transparency

$100,000 - $130,000 USD. Please note that the annual base salary range is a guideline and will vary based on factors such as work location, knowledge, skills, and experience.