[Hiring] Revenue Operations Administrator @Kafene

Role Description

As Revenue Operations Administrator, you’ll be the first line of support for Kafene’s Business Development and Account Management teams and the administrative backbone of our Revenue Operations team. You’ll answer and route sales requests, keep our programs and CRM data clean, manage user access across our revenue tools, and produce the reports and documentation that help the team move faster. This is a fully remote role aligned to US Eastern Time business hours. It’s a strong fit for someone detail-driven and responsive who wants to grow a career in revenue operations.

What You’ll Do

• Support the sales team:
  • Monitor Revenue Operations channels in Slack, email, and HubSpot.
  • Answer common questions on process, pricing, program eligibility, and marketing collateral.
  • Route complex requests to the right owner with complete information.
• Close the loop:
  • Track open requests to resolution.
  • Follow up when items stall.
  • Build FAQs so sales teams can find answers on their own.
• Keep programs running cleanly:
  • Maintain deal desk and retention ticket hygiene in HubSpot and Jira.
  • Send merchant agreements that fall outside automation.
  • Support promotion setup.
  • Prepare spiff and rebate data for review.
• Own CRM data quality:
  • Clean and maintain HubSpot records.
  • Fix duplicates and missing fields.
  • Process bulk updates.
  • Build new reports where they help.
• Administer our revenue tools:
  • Onboard and offboard sales team members across HubSpot, Map My Customer, and other tools.
  • Manage permissions, teams, and territory assignments.
• Keep reporting and documentation current:
  • Pull and distribute recurring reports from HubSpot and Sigma.
  • Keep SOPs, process guides, and Confluence pages up to date.

Qualifications

• 1 to 3 years in sales operations, revenue operations, customer support, or administrative support for a US-based company.
• Professional fluency in written and spoken English, and comfort supporting US sales teams in real time.
• Hands-on CRM experience, ideally HubSpot, including user and permission administration, plus strong Google Sheets or Excel skills.
• A highly organized, detail-oriented approach; you follow processes accurately and close the loop on every request, even at high volume.
• Comfort working independently across time zones and asking questions early.
• Plus: experience in fintech, consumer finance, payments, or B2B SaaS; familiarity with Jira, Confluence, or Sigma; HubSpot certifications; or Spanish fluency.

Benefits

• Base Salary: Earn a competitive salary of $36,000-$61,000 USD.
• Paid Time Off: Flexible paid time off days starting from day one of your employment.
• Work remote in Panama or Guatemala.