[Hiring] Retail Training & Communications Specialist @Deckers Brands

Role Description

As the Retail Training & Communications Specialist - Global HOKA, you will develop and manage global training and communications resources for HOKA retail team members. You’ll create globally consistent and locally relevant training and communication resources that improve performance, strengthen engagement, and connect teams to HOKA brand culture. You’ll partner with global and regional stakeholders to represent the retail perspective and drive operational excellence.

We celebrate diversity--of your background, your experiences and your unique identity. We are committed to ensuring an inclusive and equitable workplace where all of our employees can Come as They Are. We believe that when we bring our different perspectives to work, we are truly Better Together.

Your Impact

• Lead virtual and in-person training programs across service, operations, product knowledge, and visual merchandising
• Create and evolve training resources with brand, global, and regional partners aligned to GTM priorities
• Measure effectiveness through NPS, sales performance, audit scores, onboarding, and employee feedback metrics
• Communicate priorities that maximize impact of key programs and operational initiatives
• Develop communication strategies tailored by region, audience, and learning style
• Represent field perspectives and gather feedback to continuously improve communication effectiveness
• Support regional conferences and events with programming, guidelines, and best practices
• Plan, produce, and edit leadership video content for retail teams
• Monitor eNPS and identify engagement improvement opportunities

Qualifications

• Bachelor’s degree or equivalent experience
• 5 to 7 years of experience in retail and/or training environments
• Skilled in global training facilitation, LMS optimization, and digital content creation
• Experienced in communication strategy, stakeholder management, and video production
• Strong in employee engagement, presentation skills, and organizational agility
• Adept at cross-functional collaboration

Benefits

• Competitive Pay and Bonuses - We’ve created a variety of competitive compensation programs to foster career development, reward success and to show our employees just how much they’re valued.
• Financial Planning and wellbeing - Our plans provide powerful ways to protect income, pay for expenses and invest in the future.
• Time away from work - Our plans support our employees’ needs to get out, get healthy and come back stronger than ever.
• Extras, discounts and perks - From generous discounts to community-based programs, we offer a variety of cool extras.
• Growth and Development - We offer extensive opportunities and support for personal and professional development.
• Health and Wellness - We aim to support a healthy lifestyle through our comprehensive health and wellness programs and offerings.