[Hiring] Restoration Claims Coordinator @ServiceMaster Restoration by Simons

Role Description

ServiceMaster Restoration By Simons is seeking an experienced Restoration Claims Coordinator / Xactimate Specialist to provide remote claims support for our property damage restoration company. Hands-on experience with Xactimate and Mitigate is required for this position. Candidates should also be familiar with:

• XactAnalysis
• Restoration documentation standards
• Insurance carrier requirements
• The property damage claims process

Qualifications

• Hands-on Xactimate experience — REQUIRED
• Hands-on Mitigate experience — REQUIRED
• Familiarity with XactAnalysis
• Experience with DASH or comparable restoration management software
• Experience working with insurance carrier portals and/or TPA programs

Requirements

The Claims Coordinator will manage assigned restoration claim files and help move them efficiently from production through insurance review, billing and payment within the required day 10 time frame. Responsibilities include:

• Manage assigned water, fire, smoke, mold, contents and insurance files
• Review each claim for completeness and identify missing information
• Monitor assigned claims and ensure required tasks are completed within company, carrier and TPA deadlines
• Maintain active follow-up so claims do not sit without documented action
• Prepare, review and revise Xactimate estimates
• Submit and manage claim information through XactAnalysis
• Review and maintain Mitigate documentation
• Work within DASH and other applicable restoration management platforms
• Communicate professionally with insurance adjusters and carrier representatives
• Follow up on estimates awaiting carrier review or approval
• Prepare and support supplements
• Respond to adjuster requests for documentation
• Review carrier reductions and estimate discrepancies
• Help resolve scope, pricing and documentation issues
• Track outstanding invoices and insurance payments
• Maintain detailed claim notes and communication records
• Help move completed jobs through final documentation, billing and payment

Benefits

• Opportunity for advancement
• Paid time off
• Training & development
• Competitive salary

Compensation

• $24 - $26 per hour
• $25 Clean & Timely Per File - 10 days Incentive
• The contractor will earn an additional $25 for each assigned claim file that is completed accurately, fully documented and within the required timeframe.