[Hiring] Resource Professional @Manpower

Role Description

The purpose of the Resource Professional role is supporting the subvendor/supplier program and its population and its day-to-day operations.

• Manage the day-to-day CWS operations for their respective portion of the program, including:
  • Management of the requisition process for assigned client
  • Prioritization of orders and requisitions
  • Expedient issue resolution
  • Further refining throughout the process with emphasis on responsiveness and customer service
  • Training or assigning work to administrative staff, depending upon engagement size
• Responsible for maximizing customer satisfaction, maintaining and building new relationships, expectation management, and issue/conflict resolution.
• Establish and develop manager relationships within assigned clients and expand existing manager relationships.
• Help manage sub-vendor/supplier relationships for assigned clients.
• Fulfills client service through frequent interaction with client managers.
• Knowledgeable of and understands the contracted terms and conditions between TAPFIN and the client.
• Responsible for ensuring resolution to day-to-day issues among the contractor/subcontractor population.
• Financial and administrative responsibilities include supporting account growth targets and training on VMS software.
• Client Hiring Manager and Supplier relationship development:
  • Be aware of client Hiring Manager projects and needs.
  • Understand the client/TAPFIN relationship.
  • Drive stronger relationships with suppliers.
  • Be prepared for high-level discussions if needed.
• Understand the RP role in Daily Sales Outstanding (DSO):
  • Understand the invoice process and supplier invoice resolution.
  • Invoice error prevention through accurate data in VMS tool.
  • Review DSO report for relevant contractors.
• Participate in program expansion:
  • Review expansion opportunities with Hiring Managers.
  • Know the value of the MSP and RP role.
  • Be the expert in discussions around MSP solutions.
  • Be consultative and drive next steps with Hiring Manager.
• Presentation Skills:
  • Make presentations to client hiring managers and suppliers.
  • Present TAPFIN strengths and differences with competitors.
• Sharing Expertise:
  • Communicate with program team, suppliers, and program sponsors.
  • Regularly contact the client hiring manager for feedback.
  • Coordinate onboarding, contract extensions, and offboarding.
  • Ensure a customer service rapport with client managers and suppliers.
  • Provide guidance regarding program guidelines and compliance requirements.
• Gaining Exposure:
  • Understand and explain the vision and objectives of the Program Management Office (PMO).
  • Establish working relationships with PMO Director(s) and/or PM(s).
  • Effectively participate in a team environment.
• Your Typical Day:
  • Requisition management (creation of job reqs, intake calls, etc.).
  • Non-requisition management (extensions, timesheets, offboarding, etc.).
  • Monitor and respond to program mailbox items.
  • Responsible for execution and meeting of program SLAs.
  • Responsible for creation/maintenance of Program Operating Manuals and SOPs.
  • This role may be remote, on-site, or in an office setting.

Qualifications

• Experience: Minimum three years staffing industry experience in a vendor on-site or account management MSP role.
• Education: Bachelor’s degree in business or related field or relevant business experience.

Requirements

• Preferably a minimum of one-year supervisory experience.

Benefits

• Equal opportunity affirmative action workplace.
• Commitment to providing an inclusive environment for all employees.