[Hiring] Repossession & Collections Coordinator @Whip, Inc.

Role Description

DriveWhip is looking for a relentless, resourceful, and results-driven Repossession & Collections Coordinator to keep our rentals on track and protect our assets. This job is for someone who thrives on tracking down hard-to-reach renters, resolving payment issues quickly, and coordinating vehicle recovery when needed. If you’ve worked in repossession or collections, you’ll feel right at home here.

Essential Duties and Responsibilities

• Own the late rental pipeline — quickly identify overdue accounts, reach out to renters via phone, SMS, and other means, and secure payment extensions or arrange immediate returns.
• Investigate and locate hard-to-reach drivers, using creative tactics when necessary.
• Coordinate with on-site staff and tow providers for repossessions as a last resort, ensuring safe and timely retrieval of vehicles.
• Keep track of the whereabouts of late vehicles and disable/re-enable access to vehicles as necessary.
• Keep meticulous records of all communications, payment arrangements, and recovery actions in our system.
• Act as the first line of defense in preventing vehicle abandonment or loss.
• Report risk trends and unresolved cases to management with recommended next steps.

Qualifications

• Proven experience in repossession, collections, skip tracing, or asset recovery.
• Confident, assertive communicator with excellent negotiation skills.
• Comfortable handling high-stress situations and making quick, sound decisions.
• Organized and persistent, with a track record of closing tough cases.
• Familiarity with repossession procedures, vehicle tracking systems, and CRM tools is a plus.

Requirements

• High school diploma or equivalent.
• 2+ years in repossession, collections, skip tracing, asset recovery, or a similar high-contact, high-accountability role.
• Proven history of successfully recovering assets or resolving delinquent accounts.
• Hands-on experience working with GPS vehicle tracking systems, license plate recognition tools, or recovery management platforms.
• Track record of navigating difficult conversations and securing payment or asset return from unresponsive or evasive customers.
• Familiarity with state-specific repossession laws, compliance requirements, and industry best practices.

Work Environment

• Typical work environment includes desktop computing work using typical desktop computing equipment (laptop, keyboard, mouse, monitors, desk, chair) in an office environment and/or remote workspace environment.

Physical Demands

• Ability to sit and use typical desktop computing workspace equipment - e.g. mouse, keyboard, monitor, phone - for extended periods of time.
• Manual dexterity to operate a typical desktop computing workstation.
• Ability to communicate both verbally and in writing, using virtual meeting and communication tools such as email, Google Meet, and Slack.
• Ability to lift and carry up to 15 pounds, if required.
• Reasonable accommodations will be made for qualified individuals with disabilities.

Salary

$6 - $12 per hour. Rate depends on experience.