[Hiring] Remote Testing Operations Specialist @DHRM

Role Description

The Virginia DMV is seeking a Remote Testing Program Operations Specialist to help bring DMV testing services into communities across the Commonwealth. You will manage remote testing services, train the proctors who administer knowledge tests at high schools, and oversee off-site testing and full-service centers. This role also handles financial operations and provides administrative support to CSMA. When the Program Operations Manager is absent, you will assume operational oversight so that services continue without interruption.

• Manage the daily operations of DMV's remote testing services.
• Train proctors to administer knowledge tests at high schools in accordance with DMV standards.
• Oversee off-site testing and full-service centers to support consistent, high-quality service.
• Complete the monthly EZ Pass reconciliation and handle related financial operations.
• Provide administrative support to CSMA.
• Assume operational oversight in the absence of the Program Operations Manager.

Qualifications

• Strong knowledge of financial management, particularly in EZ Pass reconciliation and budget compliance.
• Proficiency in program administration, particularly in remote testing or training environments.
• Knowledge of DMV statutes, policies, and procedures.
• Ability to conduct financial reconciliations and ensure budget compliance.
• Excellent oral and written communication skills for professional correspondence.
• Competency in data analysis and reporting to track operational trends.
• Proficiency in Microsoft Office (Word, Excel).

Requirements

• Experience with DMV-specific systems and testing programs.
• Prior experience handling customer service communications and inquiries.
• Experience in a DMV or governmental setting.
• Familiarity with high-volume customer service and operations.
• Valid Driver’s License: Must have a valid driver’s license for travel between sites.
• Travel Requirements: Frequent in-state travel to remote testing facilities and full-service centers.
• Equipment Management: Must manage and maintain testing equipment, ensuring proper operation and availability.

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position. Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

• All applicants for employment must consent to a driver history and criminal background check.
• A fingerprint-based criminal history check will be required on selected applicant(s).
• Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format.
• Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act.
• Contact 804-367-9728 for assistance.
• Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.

Contact Information

• Name: DMV Employment
• Phone: (804) 367-0528
• Email: [email protected]