[Hiring] Regional Service Manager @MARK VII EQUIPMENT INC

Role Description

The Regional Service Manager is responsible for the overall performance of the assigned territory, including revenue growth, profitability, technician development, and customer satisfaction. This role combines strategic leadership with hands-on technical oversight. The manager develops long-term client relationships, expands the service area to gain new customers, and ensures the company remains competitive by servicing both proprietary and competitive equipment. The position also drives process improvement, technician skill development, and execution of the strategic direction of field operations. This is a remote, field-based role covering a designated region, with travel required up to 60% of the time.

Responsibilities

• Oversee day-to-day operations within the region, delegating service tasks effectively.
• Lead, mentor, and manage Regional Leads and Field Service Technicians.
• Monitor department issues and client complaints, implementing solutions to reduce recurring problems.
• Work closely with Key Accounts to deliver superior customer service and maintain strong business relationships.
• Manage and monitor the regional budget.
• Audit work quality and customer service to ensure company standards, efficiency, and productivity goals are met.
• Create an environment where employees can succeed and grow, and provide staff development coaching, training, and feedback.
• Ensure safety compliance across the region and oversee logistics and inventory control.
• Identify areas for improvement and implement corrective actions.
• Act as communication liaison between Regional Leads, Technicians, and Key Accounts.
• Maintain profitability awareness and review analytics to provide feedback and improvement suggestions.
• Stay current with industry regulations, restrictions, laws, standards, and innovations in materials, tools, and processes.
• Expand the service area, gain new customers, and strengthen market presence.
• Ensure ability to service competitive equipment to broaden customer reach.

Qualifications

• 2–5 years of related experience in service management or leadership.
• Strong understanding of the carwash service business.
• Technical knowledge with the ability to develop improved methods for fulfilling responsibilities.

Requirements

• Excellent written and verbal communication skills.
• Proficient in MS Office products (Excel, Word, Outlook, PowerPoint) and SAP.
• Ability to read and understand electrical diagrams.
• Understanding of PLC controllers, low voltage control circuits, and three-phase power.
• Uncompromising integrity and professionalism, with accountability and reliability under pressure to meet deadlines.
• High energy, strong work ethic, and a customer-focused, “can-do” approach in a fast-paced environment.
• Supportive leadership with emotional intelligence; extreme attention to detail and accuracy.
• Flexibility and willingness to travel as needed.

Physical Requirements

• Ability to lift and/or move up to 50 lbs.
• Ability to stand, walk, bend, kneel, stoop, crouch, climb and use hands to grip regularly.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Prolonged periods of sitting.
• Maintain professional appearance and grooming standards as outlined.

Benefits

• Health & Wellness: Medical, dental, and vision insurance, plus 24/7 virtual care and mental health support via Teladoc. Includes tax-advantaged HSA and FSA savings options.
• Financial Security: Company-paid Short-Term Disability, Long-Term Disability, and $25,000 in Life/AD&D insurance at no cost to you.
• Retirement: 401(k) plan with company matching to help you build long-term wealth.
• Time Off: Accrued Paid Time Off (PTO), paid sick leave, and paid company holidays to support a healthy work-life balance.
• Supplemental Plans: Voluntary accident and critical illness insurance.
• Growth & Innovation: Professional development opportunities and the chance to work with industry-leading technology in a team-oriented environment.