[Hiring] Regional Manager, SAP - EMEA @RIMINI_UNITED_KINGDOM Rimini Street UK Ltd.
Mar 27, 2025 - RIMINI_UNITED_KINGDOM Rimini Street UK Ltd. is hiring a remote Regional Manager, SAP - EMEA. đź’¸ Salary: unspecified. đź“ŤLocation: UK.
Role Description
The role of the Regional Manager, SAP - EMEA is to lead the regional SAP Support team to provide exceptional remote-based support for mission-critical SAP ERP applications as part of our global customer support team. This includes:
- Developing team skills
- Working with clients
- Creating and retaining high client satisfaction ratings
This hands-on management position has the responsibility for researching, troubleshooting, and supporting multiple SAP Products for our global clients who use SAP 4.x and ECC. The role requires the expertise and skills to diagnose serious issues, then develop, test, package, and deliver fixes for such issues in complex, integrated, and highly-configured environments.
This SAP support organization is responsible for ensuring that our Clients have the most accurate, timely, and complete support available from any vendor in the industry. The right person for this role will be viewed as the “evangelist” and “expert” for the Product Delivery organization both internally and externally.
Essential Duties and Responsibilities include:
- Build, grow, and evolve a strong, cohesive team to deliver SAP support for our Clients
- Solve complex customer issues using methodical troubleshooting based on expert knowledge of SAP applications functionality and technology
- Lead the SAP GSD team to achieve all Client and Employee satisfaction targets while managing to financial targets
- Work closely with customers to manage expectations and escalations, support business change, and deliver a consistently high-quality customer experience
- Provide in-depth knowledge and training of the Support delivery process
- Collaborate with team members in a virtual team environment to extend field experience to different client situations
- Be a pro-active leader within a support organization which is running 24x7x365
- Utilize existing Rimini Street best practices to define processes and procedures for the team
- Provide expertise, guidance, and participation during the sales cycle to the Sales team
- Communicate effectively across various organizations within Rimini Street
- Run case review meetings with clients to ensure effective resolution of cases
- Proactively identify opportunities for RSI to add value in our service offering to clients
- Provide input for Quarterly Business Reviews showcasing RSI’s support value
- Work collaboratively with Product Line Lead to improve team processes and forms
Qualifications
- Bachelor Degree in Computer Science or related field or equivalent experience
Requirements
- 10+ years relevant SAP Software Product Support experience - Techno-Functional Skills needed
- 5+ years of relevant Management Experience in hiring, leading, mentoring teams of 7+ SAP Support teams
- Expert level Functional and/or Technical Expertise in multiple SAP ERP modules, such as: Finance, Logistics
- Knowledge of localizations: architecture, implementation and key functionality
- Expertise with SAP 4.x and ECC platforms, including full life-cycle implementation experience, configuration, and administration of the application
- Knowledge of SAP maintenance/patching mechanics and SAP architecture
- Demonstrable history solving complex problems across multiple modules
Benefits
- Compensation, bonuses, and benefits to match the skills of our top-performing team members
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| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
UK
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: UK |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
