[Hiring] Regional Community and Movement Manager @matteria

Role Description

Lead the Community and Movement strategy for the Northern Region, ensuring that B Corporations find tangible and sustained value in belonging to the movement. The position leads the post-certification experience, develops differentiated value propositions, and mobilizes collaboration and collective action initiatives among companies and ecosystem partners. Its leadership must strengthen participation, satisfaction (NPS), retention, and commitment to recertification through management of the regional team.

Main Responsibilities

• Define the regional community strategy: Design and lead the value proposition, segmentation, and priorities for Community and Movement, addressing the needs of B Corporations by size, sector, and market, with a regional vision and local adaptation.
• Lead the post-certification experience: Establish and improve the company journey from welcome and onboarding into the community through activation, participation, and ongoing support, ensuring relevant touchpoints and a consistent experience.
• Strengthen retention and commitment to recertification: Design and implement proactive retention and relationship management strategies, identifying disengagement risks and facilitating B Corporations’ transition to the new standards in coordination with the technical teams responsible for certification.
• Manage high-level business relationships: Maintain strategic dialogue with executives of large companies and leaders of micro, small, and medium-sized enterprises, identifying differentiated needs and providing relevant responses that make the value of belonging to the movement visible.
• Build partnerships that expand the value proposition: Connect companies, institutions, and partners to generate concrete solutions for learning, collaboration, business connections, and impact projects, prioritizing benefits relevant to the community’s different segments.
• Lead community and collective action programs: Design and coordinate regional initiatives that mobilize B Corporations and ecosystem stakeholders around shared challenges, promoting collaboration, learning, business networks, and impact projects. Oversee gatherings and strategic events, including budgets, timelines, and external vendors responsible for operational execution.
• Manage experience and retention metrics: Define and monitor NPS, participation, engagement, inactivity, satisfaction, and the risk of disengagement or failure to recertify, using CRM tools and evidence to prioritize actions and evaluate results.
• Lead teams and coordinate regional execution: Direct the Community and Movement team, engage Country Managers, and coordinate with Standards and Growth, Marketing, Communications, and other regional departments, ensuring clear responsibilities and consistent execution across markets.

Qualifications

• Professional degree in social sciences, business administration, communications, public policy, or related fields relevant to managing communities and ecosystems.
• More than 6 to 8 years of senior-level experience leading community programs, membership networks, business ecosystems, or B2B Customer Success strategies.
• Experience building relationships with companies of different sizes and industries, including engagement with executives and managers of significant corporate accounts.
• Evidence of designing and implementing value proposition, member experience, engagement, and retention strategies, with observable results in satisfaction or participation.
• Experience leading teams and coordinating programs or priorities in regional, international, or matrix structures; multi-stakeholder coordination and collective action are valued.

Requirements

• Design of community and membership strategies: segmentation, value proposition, member experience, onboarding, participation, and post-certification support.
• Relationship management for B Corporation continuity and recertification, in coordination with the Standards team, without responsibility for the technical operation of the assessment process.
• Definition and monitoring of NPS, engagement, satisfaction, inactivity, retention, and disengagement risk using CRM systems and data analysis.
• Development of partnerships, learning programs, collaborative networks, events, and impact projects that deliver concrete value to companies of different industries and sizes.
• Native Spanish; advanced English; Portuguese desirable.

Benefits

• Participation in regional collective action and economic transformation initiatives.
• Leadership of a regional strategy with an impact across multiple countries.
• Opportunity to design the value proposition and experience model for a business community.
• Collaboration with companies, partners, academia, civil society, and public institutions.
• Working with functional and country teams in an international, multi-country environment.

Important Details Before Applying

• The candidate must reside in Mexico.
• Availability for domestic and international travel and work across different time zones.
• Geographic scope: the Northern Region of Sistema B International, comprising Mexico, Colombia, Venezuela, Central America, and the Caribbean.