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Quality & Training Specialist
@WCG International Consultants Ltd.
[Hiring] Quality & Training Specialist @WCG International Consultants Ltd.
Feb 22, 2025 - WCG International Consultants Ltd. is hiring a remote Quality & Training Specialist. 💸 Salary: $60,000-$65,000 per year. 📍Location: Canada.
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Role Description
Like WCG, you believe in the power of work. As a Quality and Training Specialist you will play a critical role in enhancing Employment Services operational efficiency, and staff skills and competencies, maintaining compliance, and delivering exceptional customer satisfaction. You will be responsible for:
- Implementing quality assurance (QA) processes, standards, and guidelines to ensure consistency, accuracy, and compliance with contractual obligations, WCG policies and industry standards
- Identifying areas of development and underperformance and recommending corrective actions
- Conducting thorough analysis of data to identify discrepancies, inconsistencies, and areas for improvement; conducting regular audits and assessments to evaluate performance and adherence to QA standards
- Analyzing audit findings and performance data to identify trends, root causes, and systemic issues impacting performance and quality
- Customizing training content and materials to meet the specific needs and requirements of different teams and functions
- Delivering training programs, workshops via various methods (facilitated, virtual, Learning Management System) and materials to improve performance and address skill gaps identified through audits and assessments
- Identifying and escalating potential risks/challenges in processes/systems to improve client/user experience
- Updating training materials in accordance with process/system updates and aligned with ES requirements and metrics
- Maintaining accurate records of training activities and outcomes, generating reports and analytics to track progress and demonstrate the impact of training initiatives on business performance
- Communicating audit findings, performance trends, and improvement initiatives to management, teams, and individuals, in a clear, timely, and actionable manner
Qualifications
- Extensive experience and in-depth knowledge of Quality Management, Training and Development, or related field
- Comprehensive understanding of Employment Services
- Proven experience as a facilitator, trainer, or teacher in a professional setting
- Working knowledge of quality assurance methodologies, principles, and best practices, with the willingness to learn and develop skills in this area
- Proficiency in implementing and driving continuous improvement initiatives with a proven track record of enhancing operational efficiency and effectiveness
- Ability to influence through innovative thinking, serving as a thought leader to inspire and shape the direction of initiatives within the organization
- Excellent analytical, problem-solving, and critical thinking skills
- Strong oral and written communication skills with the ability to effectively collaborate with cross-functional teams
- Demonstrated ability to adapt to change and learn new tools or software as needed
- Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint, and a willingness to learn new software or systems as required for the role
- Must successfully pass a Criminal Record Check
Requirements
- Post-secondary certificate, degree, or diploma in a relevant field (Business Administration, Quality Management, Training and Development)
- Proficiency in French and/or other local languages in addition to English
Benefits
- Competitive salary range of $60,000-$65,000 per year (based on full-time hours)
- Comprehensive and flexible health and dental benefits
- RRSP Matching program of 1.5% base earnings
- Ongoing learning and development opportunities
- Generous time-off policies that promote work/life balance
- A diverse and inclusive workplace with a track record of high employee engagement and teamwork
- The opportunity to do work that makes a difference!
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| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
Back to Remote jobs >
All others
All others
|
Salary
💸
$60,000-$65,000 per year
|
Remote
Location
Canada
|
|
Job Type
full-time
|
Posted
Feb 22, 2025
|
️
| 📍 | Be aware of the location restriction for this remote position: Canada |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
