[Hiring] Public Safety Communications Consultant @Mission Critical Partners

Role Description

As a Public Safety Communications Consultant with MCP’s ECC Operations team, the individual provides subject matter expertise in emergency communications, emergency management, continuity of operations, and exercise planning and delivery. The position draws on fire/EMS field experience and a strong understanding of public safety answering point (PSAP) operations and supporting technology to assess client needs and develop practical recommendations. The consultant supports operational improvement, preparedness, and the evaluation and implementation of emerging capabilities. The role requires a client-focused professional committed to embracing and living MCP’s core values of Persistence, Integrity, Trust, Accountability, and Prudence.

• Ability to assess client situations and environments.
• Identify operational, preparedness, and technology needs, present concepts, develop requirements and recommendations, and support delivery and implementation of solutions related to emergency communications and emergency management.
• Perform onsite assessments of existing systems and organizations with an emphasis on data-gathering, documentation and recommendations to improve operational effectiveness, interoperability, continuity, and coordination among PSAPs, emergency management and field responders.
• Develop and update continuity of operations, disaster recovery, emergency communications, and related preparedness plans, including procedures for relocation, alternate operations, and service restoration.
• Design, facilitate, and evaluate discussion-based and operations-based exercises appropriate to client needs. Develop exercise materials, document findings in after-action reports and improvement plans, and help clients identify corrective actions and follow-up activities.
• Guide clients in the development of relevant guidelines and procedure documents, required training, implementation plans and measures of effectiveness. Incorporate fire/EMS field perspectives and coordination needs into operational procedures and training recommendations.
• Prepare accurate, complete project deliverables consistent with scope requirements, applicable standards, and MCP quality review procedures. Complete assigned work within established project budgets and schedules and communicate issues to the project manager.
• When assigned as project manager, coordinate project activities, resources, budgets, schedules, client communications, and quality reviews to meet contractual commitments. Work with business development staff and project managers to develop project approaches, proposal scopes, and labor estimates for services aligned with client needs.
• Consult with clients on the operational use and integration of public safety communications systems and facilities including CAD, call handling, radio, mobile data and supporting networks. Help document operational requirements, evaluate workflows, support procurement and implementation activities, and assess readiness in coordination with MCP technical specialists.
• Monitor emerging public safety practices and technologies, including NG911 capabilities, AI, automation, analytics, and evolving responder communications. Help assess their practical application, operational implications, limitations, and training needs.
• Effectively and proactively communicate with clients, elected officials, stakeholders, MCP team members and vendors on project status, findings, recommendations, decisions, and issues affecting delivery.
• Travel to client locations, MCP offices, exercises, and industry events as required, up to travel 50% of the time.
• Perform other related duties as assigned by management.

Qualifications

• Bachelor's Degree (BA) in Emergency Management, Fire Science, Public Safety Administration, Telecommunications, or a related field is preferred. An equivalent combination of relevant education, training, and experience will be considered.
• Proficiency with Microsoft 365 applications and collaborative tools, including the ability to prepare reports, analyze operational information, and develop presentations and exercise materials.
• Minimum 7 years of progressively responsible experience in public safety operations, emergency management, or emergency communications, including fire/EMS field experience and hands-on involvement in emergency planning and exercises.
• Working knowledge of technical and operational standards and established practices applicable to public safety communications, emergency management, continuity planning, and exercise design and evaluation.
• Demonstrated experience developing emergency plans and procedures and planning, facilitating, or evaluating exercises involving public safety agencies and partner organizations. Familiarity with:
• Incident Command System (ICS)
• National Incident Management System (NIMS)
• Homeland Security Exercise and Evaluation Program (HSEEP)
• Strong working knowledge of PSAP operations and supporting technologies, including 911/NG911, call handling equipment (CHE), CAD, radio, and mobile data. Ability to explain how these systems support field response, interoperability, situational awareness, and continuity of operations.
• Demonstrated interest in emerging public safety trends and technologies, with the ability to evaluate potential benefits, operational limitations, and implementation considerations.
• Ability to gather and validate information through interviews, site observations, document review, and operational data analysis and translate findings into clear, practical recommendations.
• Ability to present complex operational and technology concepts in an understandable way to agency personnel, leadership, governmental boards and other stakeholders, while creating trusted relationships.
• Valid Driver’s License and the ability to drive a vehicle to our client locations and regional offices.

Benefits

• Robust employer contribution to employee medical benefits.
• Competitive dental and vision insurance.
• 401(k) plan with company match.
• Wellness allowance to support employee well-being.
• Life and AD&D insurance.
• Disability insurance (short-term and long-term).
• Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA).
• Flexible Paid Time Off to support work-life balance.
• Employee Assistance Program (EAP).
• Perks at Work program offering discounts on products and services.