[Hiring] Program Relations Manager @Cencora

Role Description

In support of Health Care Professional and their patients, the Program Relations Manager:

• Serves as the primary point of contact for HCP to support navigation of PSP requirements.
• Acts as a liaison between PSPs and healthcare providers to relay important updates, requirements, and any changes in the patient support process.
• Facilitates the flow of information between all parties involved to streamline the patient support journey.
• Develops strong working relationships with physicians and their office staff to ensure smooth maintenance of patients enrolled in the PSPs.
• Provides triage support of information on PSPs and facilitates access to PSP services needed.
• Collects necessary patient information and clinical data.
• Coordinates private and public reimbursement activity directly with PSPs or with insurers if no PSPs exist.
• Assists patients with pharmacy services, when needed.
• Monitors patient journey and addresses barriers or delays.
• Provides proactive assistance to resolve issues and escalates accordingly.
• Through close collaboration with the various PSPs, serves as the primary point of contact (or liaison) between PSPs and HCPs.
• Develops and maintains a positive relationship with the Program Patient Support team.
• Coordinates required medical notes for PSP to complete reimbursement coverage for patients.
• Receives and reviews documents from PSPs.
• Confirms outcome of reimbursement navigation.
• Identifies process improvements to facilitate the exchange of information.
• Ongoing maintenance of communication.
• Proactively provides help to resolve issues.
• Completes all relevant reports (expenses, mileage, reports etc.) as per specified timelines and as per required standards.
• Plans travel into Physician's office on an agreed-upon schedule.
• Attends scheduled Continuous Medical Education events and reports new activities.
• Provides in-service presentations to KOL physicians.
• Fulfills other duties and tasks as assigned, including potential on-call responsibilities.

Qualifications

• A Bachelor’s degree in health care or a related discipline.
• Requires a minimum of five (5) years in the healthcare, pharmaceutical industry, or related experience.
• PSP and case management experience preferred.
• Asset to have Health Care professional registered within their province (e.g. RN, RPN, Pharmacist, …).
• Minimum of three (3) years in a clinical setting is an asset.
• Available to travel within an assigned territory; some overnight travel may be required.
• Valid Driver’s License, current auto insurance policy, and access to reliable transportation for regional travel.
• Experience and background in various therapeutic areas is an asset.
• Normally requires a minimum of five (5) years in public or private third-party reimbursement arena or pharmaceutical industry in sales, managed care, or clinical support.
• Background in business administration (pharmaceutical) sales and marketing is an asset.
• Knowledge of private and public reimbursement structure, systems, and processes.
• Experience with reimbursement navigation, special authorization, appeals process, and conducting field-based reimbursement support and consultation.
• Strong communication and interpersonal skills for effective patient and healthcare provider interactions.
• Proven ability to organize time, set priorities, and multi-task to meet various competing work deadlines.
• Fluency in French and/or English may be required depending on program and geographic location.

Requirements

• Strong customer service skills.
• Strong business acumen.
• Strong analytical skills.
• Strong critical thinking skills.
• Ability to communicate effectively both orally and in writing.
• Effective interpersonal and leadership skills.
• Effective organizational skills and attention to detail.
• Ability to consistently meet deadlines.

Benefits

• Compensation, benefits, and resources that enable a highly inclusive culture.
• Traditional offerings like medical, dental, and vision care.
• Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness.
• Support for working families, including backup dependent care, adoption assistance, and infertility coverage.
• Behavioral health solutions, paid parental leave, and paid caregiver leave.
• Variety of training programs and professional development resources.
• Opportunities to participate in mentorship programs, employee resource groups, and volunteer activities.