[Hiring] Program Planner @Citrus Health Group, Inc

Role Description

The Program Planner (Peer-to-Peer/Speakers Bureau) is responsible for the full-cycle planning and flawless execution of promotional pharmaceutical events. Acting as the primary liaison between pharmaceutical client field teams, healthcare professionals, and internal departments, this role demands a high degree of professionalism, emotional intelligence, and relationship-building skills.

Program Planners must demonstrate deep knowledge of client-specific business rules and compliance guidelines while delivering high-touch, seamless event execution. Success in this client-facing role requires exceptional communication, technical proficiency, and a collaborative mindset.

Essential Functions:

• Logistically execute a high volume of promotional programs annually across one or two assigned client accounts.
• Serve as the key point of contact for sales representatives and speakers, providing proactive and responsive communication.
• Manage end-to-end program logistics, including:
  • Speaker confirmation, travel coordination, and honoraria processing.
  • Venue sourcing, contracting, and AV coordination.
  • Attendee communications and roster/data entry.
  • Shipment of meeting materials, if applicable.
  • Web platform setup and support (Zoom, Microsoft Teams, etc.).
• Ensure timely program closeouts, budget reconciliation, and compliance with client financial and regulatory requirements.
• Respond professionally and efficiently to program-related inquiries or issues.
• Participate in internal team meetings and contribute to process optimization efforts.
• Consistently meet or exceed program KPIs.
• Create and deliver program reports and status updates as required.
• Anticipate potential issues and offer strategic, solution-oriented responses.

Qualifications

• Minimum of 3 years of experience managing pharmaceutical speaker bureau programs.
• Bachelor’s degree highly preferred.
• Proven ability to execute multiple concurrent programs with tight deadlines.
• Strong working knowledge of pharmaceutical compliance guidelines, including the Sunshine Act.

Requirements

Technical Skills:

• Proficiency in Zoom and Microsoft Teams (including hosting, screen sharing, breakout rooms, and troubleshooting).
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); intermediate PowerPoint skills.
• Proficient with survey tools, email platforms, and Adobe Acrobat PDF preferred.
• High level comfort learning and navigating event management platforms and CRM systems.

Soft Skills:

• Exceptional organizational and time management abilities.
• Strong interpersonal and relationship-building skills.
• Clear and professional verbal and written communication.
• Calm, adaptable, and solution-oriented under pressure.
• Keen attention to detail and accuracy.
• Friendly and professional customer service mindset.
• Self-starter with strong accountability and ownership.
• Ability to manage competing priorities in a fast-paced environment.
• Willingness to work flexible hours and provide after-hours support as needed.

Benefits

• The estimated salary for this position and similar roles Citrus may consider for applicants ranges from $55,000 to $70,000 per year.
• This is the approximate pay range that Citrus anticipates it will pay for this and similar positions at the time of this posting.
• Citrus is committed to offering fair and competitive pay for all employees; consistent with applicable law, final compensation will be determined based on the applicant's skills, qualifications, and experience, along with the position's requirements.
• Citrus reserves the right to modify this pay range at any time.