[Hiring] Program Manager Point of Care @Children's Health

Role Description

This job is responsible for providing oversight of the day-to-day operations of the Laboratory quality control and assurance department by ensuring both personnel and technical excellence. Insures adherence to standard work and continual process improvement. Is able to provide specialized knowledge to help others solve complex problems.

Coordinate and manage laboratory point of care testing across Children's Health System inpatient units and hospital-based ambulatory practices to ensure:

• Standardization of tests offered where appropriate
• Consistency in testing processes, training, quality control, and auditing of point of care testing

Responsible for working closely with lab users, educators, and unit leadership to ensure patients needing lab services are supported in a way that facilitates the best experience for the patient, family, and their caregivers. This position will maintain compliance with all applicable accrediting and regulatory guidelines according to CHST policies and procedures and strive for continual process improvement.

Responsibilities

• Coordinate work performed by department staff; evaluate work for acceptability and compliance with regulatory, safety, quality, and productivity standards.
• Maintain inspection readiness and demonstrate knowledge of current inspection requirements for all applicable regulatory and accrediting agencies.
• Participate in tracers, mock inspections, regulatory reviews, and quality assurance meets as required.
• Perform daily oversight of Lean work environment while ensuring adherence to Lean principles and processes.
• Assist manager in developing section goals aligned with division and hospital goals and objectives.
• Gather information regarding incidents, complaints, and other situations; assist manager in investigation and resolution.
• Collaborate with employees to help them achieve the highest level of performance possible.
• Assist manager in recruiting, interviewing, and selection of staff; recommend staffing and personnel changes as needed.
• Write and review policies and procedures.
• Ensure all staff efforts are directed at achieving the goals of the department.
• Promote teamwork and cooperation through positive interactions with colleagues.
• Promote a trusting and secure work environment through supportive interactions.
• Perform duties with awareness of how the work is valued by the customer and strive to improve work processes.
• Promote sharing of ideas by team members to improve work processes.
• Share knowledge and provide instruction and mentorship to new employees and other staff.
• Pursue continuing education.
• Perform other duties and special projects as requested.
• Read and adhere to all laboratory policies and procedures.

Point of Care Testing duties include, but are not limited to:

• Evaluate potential new point of care laboratory testing for appropriateness and applicability.
• Plan and coordinate daily operational activities of laboratory testing sites assuring quality and accuracy of testing.
• Provide education and oversight to staff performing point of care testing throughout the system.

Quality Assurance duties include, but are not limited to:

• Receive, log, accession, prepare, and distribute proficiency surveys to appropriate personnel.
• Assist in building and maintaining quality control files in applicable software systems.
• Prepare monthly reports for review and/or to specify adjustments for shifts, trends, biases, and documentation of troubleshooting.

Qualifications

• At least 5 years previous experience as a Lab Scientist/Technologist or equivalent Required
• Four-year Bachelor's degree or equivalent experience Required
• MLS(ASCP) or equivalent or certification eligible; must acquire certification within 12 months of hire date Required

Benefits

• Employee portion of medical plan premiums are covered after 3 years.
• 4%-10% employee savings plan match based on tenure.
• Paid Parental Leave (up to 12 weeks).
• Caregiver Leave.
• Adoption and surrogacy reimbursement.