[Hiring] Program Manager @Cisco

Role Description

As a Program Manager, you’ll be the person who connects our business goals to the skills our team needs to hit their targets. You will spend your time identifying where we have gaps in technical or process knowledge and building the paths to close them. You’ll be the bridge between Sales and CX, making sure our teams have the tools and training to win. We need someone who can see how AI and new tech will shift our needs and help us adapt in real-time. You’ll be responsible for your projects from planning to delivery, keeping stakeholders in the loop and taking full responsibility for the results!

• Map out what the field needs today and turn those priorities into clear plans.
• Build role-based learning paths that move our teams from basic awareness to real-world technical expertise.
• Bring Sales and CX together to ensure training aligns with the customer journey.
• Use data to ensure training is effectively improving performance.
• Continuously look for ways that AI can improve workflows.

Qualifications

• Bachelor’s degree or equivalent with at least 8 years of experience in program management, technical enablement, or learning and development.
• 5+ years of experience running complex, cross-functional projects from start to finish.
• Track record of identifying skills gaps and building the roadmaps to fix them.
• Experience working with Sales or Customer Experience teams in a large, global company.
• Solid grasp of networking, security, or software to partner effectively with technical and architecture experts.

Requirements

• Background in organizational change or technical readiness within a global team.
• Experience designing certification frameworks for customer-facing roles.
• Using AI to automate workflows and boost productivity.
• Ability to build strong relationships and influence others without needing formal authority.
• Ability to take complex information and turn it into clear, actionable updates for senior leaders.

Benefits

• Medical, dental and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave.
• Short and long-term disability coverage.
• Basic life insurance.
• Paid time away including:
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
• 1 paid day off for employee’s birthday.
• Paid year-end holiday shutdown.
• 4 paid days off for personal wellness.
• 16 days of paid vacation time for non-exempt employees.
• Flexible vacation time off program for exempt employees.
• 80 hours of sick time off provided on hire date and each January 1st thereafter.
• Optional 10 paid days per full calendar year to volunteer.
• Eligibility for grants of Cisco restricted stock units.
• Annual bonuses for non-sales roles subject to Cisco’s policies.
• Performance-based incentive pay for sales roles.