[Hiring] Program Analyst I @State of North Carolina

Role Description

The Policy Supervisor oversees the development, implementation, and maintenance of Medicaid policies for North Carolina, ensuring they remain accurate, compliant, and aligned with state and federal requirements. The position leads a team responsible for researching, drafting, and updating policy across Medicaid programs while supporting operational decision‑making. It collaborates daily with internal and external stakeholders to review policy impacts and resolve issues affecting program consistency and effectiveness.

This role ensures that Medicaid services are delivered in a manner consistent with established policy standards and regulatory expectations. This position operates within Member Operations for the Division of Health Benefits.

• Lead the development, implementation, and maintenance of Medicaid policies to ensure alignment with state and federal requirements.
• Supervise a team responsible for researching, drafting, and updating Medicaid policies across program areas.
• Review policy impacts to support operational decisions and ensure consistent application of Medicaid program requirements.
• Collaborate with internal and external stakeholders to address policy questions, evaluate program needs, and support issue resolution.
• Evaluate compliance considerations to ensure Medicaid services are implemented effectively and consistently.
• Guide staff in completing policy research, drafting, and analysis to support timely policy development.
• Communicate policy updates, impacts, and considerations to leadership and program partners to support informed decision‑making.
• Maintain documentation and policy records to support audit readiness, program transparency, and ongoing policy maintenance.
• Engage with stakeholders to gather feedback on policy effectiveness and identify opportunities for program improvement.
• Support consistency in Medicaid service delivery by ensuring policies remain current, accurate, and operationally feasible.

Qualifications

• Demonstrated experience interpreting and evaluating complex legal and regulatory documents to present accurate policy options and recommendations to management.
• Documented success applying considerable Medicaid program knowledge to guide policy development, review program impacts, and ensure compliance across Medicaid operations.
• Proven effectiveness providing direction, coaching, and performance feedback to staff engaged in policy research, drafting, or program analysis activities.
• Established experience working with NC FAST or comparable program systems to assess policy impacts and support operational decision‑making.
• Consistent record of managing detailed policy workflows by applying strong organizational skills to review policy changes, track requirements, and maintain documentation accuracy.

Requirements

• Bachelor's degree from an appropriately accredited institution and three (3) years progressively responsible experience related to the area of assignment OR an equivalent combination of training and experience.

Benefits

• Health insurance options.
• Standard and supplemental retirement plans.
• NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis).
• Paid vacation, sick, and community service leave.
• Paid parental leave available to eligible employees.

Company Description

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.