[Hiring] Production Specialist @Hearst

Role Description

As a Production Specialist, you’ll play a key role in shaping how standout vehicles are presented to an engaged global audience—guiding sellers from submission to a successful auction experience.

Key Responsibilities

• Prepare auction listings by organizing seller-submitted data and photos in accordance with Bring a Trailer standards.
• Coordinate with sellers and internal teams to incorporate updates and ensure listing accuracy and completeness.
• Serve as the primary point of contact for sellers during the pre-auction phase, delivering timely and professional communication.
• Provide high-quality customer support by answering questions, offering guidance, and addressing concerns with empathy.
• Manage and prioritize a high-volume pipeline of listings at various stages to meet daily production goals.
• Track listings through internal systems and act as the subject matter expert on each listing’s history.
• Collaborate cross-functionally to ensure a smooth transition from listing creation to auction launch.
• Contribute to special projects and process improvements as needed.

Qualifications

• 2+ years of experience in customer support, content production, technical writing, automotive services, or a related field (or equivalent experience).
• Strong writing and editing skills with an ability to present detailed information clearly and accurately.
• Excellent interpersonal skills with a customer-first mindset and a professional, approachable communication style.
• Highly organized and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
• Demonstrated ability to handle sensitive information with discretion and build trust with stakeholders.
• Problem-solving mindset with the ability to navigate challenges independently while knowing when to escalate.
• Interest in or knowledge of collector cars and automotive culture; hands-on automotive experience is a plus.
• Adaptable, proactive, and eager to support evolving team and business needs.

Benefits

• Collaborate with top-tier professionals across media, advertising, tech, fashion, lifestyle, and publishing, shaping the future of these dynamic industries.
• Unlock your potential with access to innovative training programs, immersive workshops, and exclusive industry events.
• Enjoy the flexibility of hybrid work, empowering you to balance professional success with personal priorities.
• Join our Employee Resource Groups and help create a welcoming workplace where everyone feels valued and empowered.
• Prioritize your well-being with a comprehensive benefits package that includes medical, dental, and vision insurance from Day 1.
• Enjoy competitive financial perks, including a 401(k) plan with a generous company match.