[Hiring] Product Trainer @Broadvoice
Mar 27, 2025 - Broadvoice is hiring a remote Product Trainer. đź’¸ Salary: unspecified. đź“ŤLocation: Colombia.
Role Description
Broadvoice is looking for a Product Trainer to join our team. You’ll play a vital role in connecting our customers to Broadvoice products and services. Whether you’re helping new customers make a smooth conversion to the Broadvoice software or supporting existing customers with ongoing product training, you’ll create brilliant experiences that empower customers with the tools to be successful. If you are passionate about technology and can communicate complex technical information to a varied audience, we want to talk to you!
- Facilitate training for customers and new employees in Latin America and the United States.
- Serve as a brand ambassador for Broadvoice by knowing our products inside and out, living our core values, and delivering a positive training experience.
- Work with Service Delivery and Sales teams to understand the training needs of customers and partners.
- Identify training needs by evaluating customer account details, software and application requirements, and audience strengths and weaknesses.
- Assist the Training Manager in developing training materials such as slide decks, videos, interactive content, and print materials and set up demo accounts.
- Effectively translate Broadvoice’s customer education curriculum into structured, interactive learning experiences.
- Track training milestones, activity, and customer feedback in the Salesforce CRM.
- Leverage customer and employee training insights to inform Product, Business Support, Customer Experience, and Service Delivery teams and identify gaps in education curriculum and training materials.
- Stay abreast of new trends and tools for training effectiveness.
- Perform other job-related duties as assigned.
Qualifications
- Must be proficient in English and Spanish.
- 2+ years of relevant work experience in customer-facing roles (training, facilitating).
- B2B SaaS and enterprise software training experience preferred.
- Coachable and open to feedback, both internally and on the fly, from your audience.
- Excellent verbal and written communication skills; ability to communicate complex technical information to a broad audience.
- Knowledge of adult learning principles.
- Experience using MS Office (Word, Excel, PowerPoint, Outlook).
- Proficiency with virtual training/conference tools such as Zoom.
- Flexibility to work different shifts to accommodate customers across multiple time zones.
- Experience with Salesforce, Learning Management Systems, and e-learning authoring tools (a plus!).
Benefits
- Comprehensive benefits packages, including paid vacation and holidays.
- 401k matching.
- Professional reimbursement.
- Medical, dental, and vision coverage.
- Many other perks.
Similar Remote Jobs
More jobs at Broadvoice
-
All others unspecified Latin America (LATAM)Mar 27, 2025
-
Finance / Legal unspecified Latin America (LATAM), EuropeMar 06, 2025
More All Others jobs
-
All others $39,400 - $77,300 annually USAMar 30, 2025
-
All others salary + bonus USAMar 30, 2025
More jobs in Colombia
-
Software Development $30,000 - $50,000 usd ColombiaMar 30, 2025
-
Design competitive salary based on experience Canada, Brazil, South Africa +36 moreMar 29, 2025
Kickstart Your Job Search
Unlock 54,689 additional remote jobs, advanced search & email notifications
Too many emails? Declutter your inbox with Meco
Your home for reading newsletters
| đź“Ť | Be aware of the location restriction for this remote position: Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
đź’¸
unspecified
|
Remote
Location
Colombia
|
|
Job Type
unspecified
|
Posted
Mar 27, 2025
|
| đź“Ť | Be aware of the location restriction for this remote position: Colombia |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
