[Hiring] Manager, Service Delivery @Broadvoice
Mar 27, 2025 - Broadvoice is hiring a remote Manager, Service Delivery. 💸 Salary: unspecified. 📍Location: Latin America (LATAM).
Role Description
We are seeking a highly motivated and experienced Manager, Service Delivery to oversee the daily operations of our Bogotá (Colombia) site. The ideal candidate will be responsible for managing all aspects of the site, ensuring operational efficiency, and driving continuous improvement.
- Oversee the daily operations of the site, ensuring all activities are carried out efficiently and effectively.
- Lead and manage a team of employees, providing guidance, support, and development opportunities.
- Implement and maintain operational policies and procedures to ensure compliance with company standards and regulations.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement corrective actions as needed.
- Collaborate with cross-functional teams, including HR, finance, and IT, to support site operations and achieve business objectives.
- Foster a positive work environment, promoting teamwork, collaboration, and employee engagement.
- Ensure the safety and security of the site, implementing and maintaining health and safety protocols.
Qualifications
- Bachelor's degree in business administration, operations management, or a related field.
- Proven experience in a leadership role within a similar industry.
- Strong understanding of operational processes and best practices.
- Ideally has previous experience in a call center environment.
- Excellent communication, interpersonal, and organizational skills.
- Ability to analyze data and make informed decisions.
- Experience using UCaaS and/or CCaaS software and tools.
- Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
- Native Spanish speaker.
- Proficiency in English is a must.
- Call center experience is required.
- Professional services experience with a focus on service delivery.
Benefits
- Grow Your Career: Support for career journey with clear growth paths, access to learning resources, and mentorship.
- Enjoy Flexibility: Remote-first approach and focus on work-life harmony.
- Community & Culture: Values diversity, inclusion, and a sense of belonging.
- Make an Impact: Ideas are heard, and work is meaningful.
Company Description
At Broadvoice, we believe in more than just work. We’re committed to creating an environment where you can grow, learn, and make an impact while enjoying a balanced and fulfilling life.
Are you ready to join a passionate and talented team to build the future of Broadvoice? If you’re a strategic thinker, a collaborative leader, and have a talent for driving impactful results, we’d love to meet you!
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| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
|
Salary
💸
unspecified
|
Remote
Location
Latin America (LATAM)
|
|
Job Type
full-time
|
Posted
Mar 27, 2025
|
| 📍 | Be aware of the location restriction for this remote position: Latin America (LATAM) |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
