[Hiring] Product Support Trainee @GlobalLogic

Role Description

You are a person who loves watching tables, reviewing that everything works. You were a spider in your previous life and you hate it when some thread does not work. You love finding any issues in the system and drilling into the issues as far as you can. You enjoy working in untypical hours.

• Evening shifts
• Early morning shifts

You feel that you can make streaming services work seamlessly by addressing issues as fast as you can. Join the content experts team to watch content and content tools to deliver the best quality possible with no threads broken.

Qualifications

• Understanding of Product Support/Technical Support workflow.
• Good English language skills (Intermediate/B2 level or higher, both spoken and written).
• Strong knowledge of ticketing systems and troubleshooting workflows.
• Familiarity with monitoring and logging tools such as Jira, Grafana, Kibana, and Datadog.
• Knowledge of basic networking concepts.

• Experience with automation scripting or advanced technical support (Good to Have).
• Basic knowledge of cloud computing platforms (Good to Have).
• Understanding of web applications, server architecture, and HTTP/REST APIs (Good to Have).
• Familiarity with incident management principles and best practices (Good to Have).

Requirements

• Hours: 30-40 hours per week.
• Shifts: 6:00 AM - 3:00 PM or 2:00 PM - 11:00 PM, Monday through Sunday.
• Note: Flexibility is required. Shifts may include 8-12 hours on weekends and/or additional night shifts based on client requests.

Key Responsibilities

• Monitor content streaming tools to identify and report any system issues.
• Monitor content delivery tools to detect and troubleshoot transcoding errors.
• Ensure third-party vendor tools and integrations are working seamlessly.
• During monitoring downtime, review streaming content and provide quality feedback.

Benefits

• Empowering Projects: With 500+ clients spanning diverse industries and domains, we provide an exciting opportunity to contribute to groundbreaking projects that leverage cutting-edge technologies.
• Empowering Growth: We foster a culture of continuous learning and professional development, providing timely and comprehensive assistance for every consultant through our dedicated Learning & Development team.
• DE&I Matters: We deeply value and embrace diversity, providing equal opportunities for all individuals and fostering an inclusive and empowering work environment.
• Career Development: Our corporate culture emphasizes career development, offering abundant opportunities for growth and empowering team members to pursue their career goals with confidence.
• Comprehensive Benefits: We provide a comprehensive benefits package that prioritizes the overall well-being of our consultants.
• Flexible Opportunities: We prioritize work-life balance by offering flexible opportunities tailored to your lifestyle, including relocation and rotation options for diverse cultural and professional experiences.

Company Description

GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner to the world's largest and most forward-thinking companies. Since 2000, we've been at the forefront of the digital revolution, helping create some of the most innovative and widely used digital products and experiences.