[Hiring] Product Support Specialist @Terex Corporation

Role Description

This is an opportunity to undertake responsibility for all training and applications aspects for the full Ecotec product portfolio in the US. This role will involve supporting the Ecotec dealer network through training, pre-sales support, and some aspects of aftersales support. The ideal candidate will have experience within the industry and enjoy the challenge of working within a growing team to provide world-class support.

• Providing dealer/customer support with machine demos, training, and setup on site.
• Coordinating and successfully delivering structured training schools to the sales & service teams of our worldwide dealer network.
• Providing application support for the Ecotec product range and assisting in developing and delivering customer sales proposals.
• Building strong client relationships with both end-user customers and dealers, including regular visits to obtain direct feedback.
• Maintaining and updating a library of stored information on case studies.
• Investigating new applications for existing products.
• Determining training requirements that include web-based seminars, group sessions, training videos, and more.
• Assisting and developing sales support information for the dealer network.
• Assisting in coordinating new product preview events, dealer forums, and communication.
• Maintaining understanding of new educational and training techniques and methods.

Qualifications

• Ideally educated to degree level or equivalent with a good understanding of the tree care industry.
• Experience working on site with similar equipment.
• Ideally experienced in providing training that includes web-based seminars, group sessions, training videos, and more.
• Experience of working in a customer-facing environment.
• Competent with Microsoft Office tools.

Requirements

• Ability to communicate effectively internally and externally with strong presentation and oral skills.
• Proven ability to present to a large group of people.
• Someone who cultivates a team spirit with respect for others’ ideas and requirements.
• Ability to work effectively as part of a multi-discipline team.
• Capable of working on their own initiative and as part of a team as required.
• Ability to manage multiple tasks/projects at one time.
• Able to assess workload and commit to realistic timelines with given resources.
• Excellent attention to detail.
• Flexible to new ideas and an innovative thinker.
• Willingness to travel (including some weekends).
• Travel is approximately 50%; weekend travel is an exception, maybe for a tradeshow or similar.

Benefits

• Competitive salaries.
• Advancement opportunities.
• Full range of benefits, including paid vacation, 401(k), medical, dental, and vision.