[Hiring] Processing Specialist @Lighthouse Document Technologies Inc

Role Description

The Processing Specialist is a dynamic, high-integrity individual with superior technical ability. They are an adaptable and innovative problem solver that enjoys being part of a highly collaborative, service-focused team. The Processing Specialist is responsible for championing best practices and participating in the development and continuous improvement while remaining accountable for the day-to-day fulfillment of duties and responsibilities.

• Process client data in accordance with technical specifications, documented procedures, and industry best practices.
• Execute data processing workflows using Nuix, Relativity One, and other commercial and proprietary tools.
• Perform inventory, discovery, automated processing, publishing, exception remediation, document promotion, quality control, data investigation, and basic hosting tasks.
• Create, prepare, and format load files, text and native files, and other deliverables as necessary for review in various databases, such as Relativity.
• Adopt and master Lighthouse proprietary tools to perform the duties outlined in SOPs.
• Assist in Relativity post-processing loading, quality control, and indexing (analytics).
• Perform ad-hoc data queries for reporting and data analysis as required.
• Independently manage queued and assigned job requests to ensure work progresses with minimal delay.
• Stage and validate all data to be processed from original evidence media.
• Provide job status updates and escalate issues to project stakeholders, including detailed handoff instructions during shift/job transitions.
• Solve problems and prioritize assigned work in a fast-paced, deadline-driven environment.
• Use Microsoft Office and Microsoft 365 applications to support documentation, communication, reporting, and daily workflow activities.
• Meet or exceed departmental quality targets.
• Collaborate and coordinate with team members, both local and remote, to ensure tasks are completed quickly and accurately.
• Document completed work, outstanding items, exceptions, and next steps so processing continues smoothly between shifts.
• Adhere to and actively manage timelines associated with project requests.
• Other duties as assigned.

Qualifications

• Combination of at least two of the following education, experience, and/or certifications:
• Associate's or Bachelor's degree or equivalent preferred.
• Working knowledge of various litigation support and eDiscovery software applications (Nuix and Relativity preferred).
• 1-2 years of experience processing data in an e-discovery environment or similar technical work.
• Demonstrated passion for driving process improvement, collaboration, and innovation as part of a cross-functional team.
• Excellent communication and organizational skills.
• Ability to solve problems and prioritize work in a fast-paced, deadline-driven environment.
• Strong understanding of Microsoft Office applications.
• Experience working with databases.
• Must be committed to excellence, a strong sense of urgency, and dedication to client satisfaction and customer service.

Requirements

• Duties are performed in a typical office environment while at a desk or computer table.
• Duties require the ability to use a computer, communicate over the telephone, and read printed material, in a quiet and professional setting.
• Duties may require being on call periodically and working outside normal working hours (evenings and weekends).

Benefits

• Comprehensive quality benefits package including medical, dental, vision, and a 401k with company match.
• Company paid benefits include Life & AD&D, short and long-term disability, telemedicine, and other wellness plans.
• Generous Flexible PTO program and paid volunteer days.
• Participation in voluntary insurance plans including accident, hospitalization, and critical illness plans as well as pet insurance.
• Eligible to participate in an annual bonus or incentive program.