[Hiring] Process Owner, Clinical Optimization @Medical University of South Carolina

Role Description

The Clinical Optimization Process Owner reports to the Chief Nurse Informatics Officer and collaborates with leaders across Information Solutions technology pillars to develop, manage, and improve complex, integrated processes that support clinical system optimization. This role leads optimization governance in partnership with operational executive leaders to support informed decision-making, provide clear status updates, report key performance indicators, improve clinician satisfaction, increase efficiency, enhance system effectiveness, and deliver measurable value to the Enterprise.

• Provides oversight and matrixed leadership for designated Optimization processes.
• Ensures implementation, adoption, performance, and value demonstration related to information solutions (IS) and the MUSC Enterprise.
• Responsible for defining Critical Success Factors (CSF) and Key Performance Indicators (KPI) for each owned process.
• Accountable for capturing and reporting process performance metrics to IS Senior Leaders.
• Recognizes and delivers on opportunities for operational improvement through processes and Standard Operating Procedures (SOP).
• Collaborates with the ITSM platform owner to improve efficiency through tools.
• Educates team members throughout IS on the importance, practice, and behaviors associated with each process.
• Participates in planning activities related to optimization, including coordinating and collaboration between teams, execution of road maps, quality assurance, and risk management activities.

Qualifications

• A bachelor's degree in a clinically focused specialty (nursing, respiratory therapy, dietary, etc.), computer science, management information systems, or related field, or equivalent experience of 7 years or greater working with clinical health information systems is required.
• Strong interpersonal and leadership skills.
• Client relations and relationship building skills.
• Fact finding, analytical, presentation, and communication (written/verbal) skills required.
• Previous experience with process improvement and agile methodology is highly desired.
• Demonstrated project management experience in IT and healthcare preferred.
• ITIL Foundations certification or higher must be obtained within six (6) months of hire.
• Experience analyzing and documenting processes preferred.
• Ability to create, implement, and evaluate key performance indicators.

Benefits

• If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

Company Description

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.