[Hiring] Principal Solutions Delivery Consultant @Nextiva
Mar 26, 2025 - Nextiva is hiring a remote Principal Solutions Delivery Consultant. 💸 Salary: $90,000-$145,000. 📍Location: USA.
Role Description
The Solutions Delivery Consultant, Senior Principal (SDC) at Nextiva is highly passionate about successful customer outcomes, service and project delivery, value delivery, consulting, and deep technical knowledge in Enterprise solutions architecture, systems implementation and configuration, workflows and automation, and problem-solving.
Responsible for the successful implementation of new customer and existing customer solutions as the single point of contact, from sales contract execution to deployment of requested solutions. Duties include but are not limited to:
- Solutions architecture
- Solutions implementation and configuration
- Self-project management
Solutions in line with Nextiva’s product and Professional Services SKUs in support of Nextiva Contact Center (NCC).
The position requires strong personal time management skills, organizational skills, accountability, autonomy, problem-solving, and the ability to multitask in a constantly changing environment with multiple priorities.
Key Responsibilities
- Solution Design of Nextiva Contact Center for Enterprise/Strategic/System Integrator customers in Professional Services, ensuring successful customer outcomes
- Technical Requirements Capture and design responsibility
- Manage complex contact center environments from initiation to completion
- Complex call flow design with Expert Contact Center configuration knowledge
- Extensive multi-location Contact Center configuration and deployment
Qualifications
- BA/BS desired
- Minimum 10 years of professional service experience
- Preferred 10 years of technical experience in UCaaS and CCaaS environments
- Preferred Systems Integrator (SI) experience
- Systems integration (APIs, middleware, enterprise service buses)
- SQL (Structured Query Language) reporting capabilities, particularly through tools like SQL Server Reporting Services (SSRS) and Power BI
- Basic coding/scripting skills (e.g., Python, JavaScript, Java, C#)
- Proficiency with project management tools and methodologies (Agile, Scrum, Waterfall)
- Experience working with enterprise solutions (ERP, CRM, etc.)
- Proven Networking experience (VLANs, MPLS/VPLS, SD-WAN)
- Networking concepts desired (TCP/IP, DNS, VPNs)
- CompTIA A+ certification desired
- Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), desired
- Must have a Professional and Collaborative demeanor
- Working understanding of voice, contact center, and SaaS application requirements
- Must be comfortable working in an accountable, high-speed, high-pressure environment
- Highly organized, must be able to handle multiple tasks with speed and accuracy, independently
- Must be capable of prioritizing activities and scheduling to obtain effective results
- Strong oral, and written communication and presentation skills
- Must possess strong time management and self-project management skills
- Preferred experience with Salesforce and working with PSA software
- Ability to travel for customers' onsite visits (25%)
Nextiva Core Competencies / DNA
- Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the “why,” identifying key drivers and learning from the past. They are forward-thinking, anticipating problems before they arise. They’ll recommend and action well thought out solutions, understanding the risks and dependencies.
- Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they’re resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring, supporting and respecting our customers and team members.
Benefits
- Multiple health plan options to suit your needs, including medical, dental, vision, and telemedicine coverage
- Life, disability, and supplemental indemnity plans
- Flexible Time Off (FTO) for salaried employees, PTO for hourly employees, Paid Sick Time (PST), paid parental bonding leave, and paid holidays
- 401(k) with company match, Health Savings Accounts with company contributions, Dependent Care FSA
- Employee Assistance Program and comprehensive wellness initiatives
- Access to ongoing learning and development opportunities and career advancement
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| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
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Salary
💸
$90,000-$145,000
|
Remote
Location
USA
|
|
Job Type
unspecified
|
Posted
Mar 26, 2025
|
| 📍 | Be aware of the location restriction for this remote position: USA |
| ‼ | Beware of scams! When applying for jobs, you should NEVER have to pay anything. Learn more. |
